Incidents and maintenance reported on status page for DevRev, Inc. https://status.devrev.ai/ https://d1lppblt9t2x15.cloudfront.net/logos/30e9db4c7119cfa7926f4232dab71a2f.png https://status.devrev.ai/ en https://status.devrev.ai/incident/1089352 Tue, 13 Oct 2026 19:25:00 -0000 https://status.devrev.ai/incident/1089352#dd14196881e54e60e93fd262dec45a916df11540ce16c2d41a011c9c57f87d1c Incident We are pleased to inform you that the recent connectivity issues have been fully resolved. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. If you experience any further issues, please do not hesitate to contact us. https://status.devrev.ai/incident/1089352 Tue, 13 Oct 2026 17:06:00 -0000 https://status.devrev.ai/incident/1089352#e51d4bc693858ce4f717e10921fd87a5af2a9b73d295eb3e7cf6435e98e5529b Incident Customers connecting through the Newark CDN server are experiencing connectivity issues due to an issue with our CDN provider. We are working closely with them to restore access. https://status.devrev.ai/incident/1085132 Thu, 08 Oct 2026 17:54:35 -0000 https://status.devrev.ai/incident/1085132#d36426848563778324efd93f17d831f3e392f00b711528337978e21780fe5912 Incident We are pleased to inform you that the issue impacting the ability to download agent traces through the web application has been resolved. Downloads are now functioning normally. Thank you for your patience. https://status.devrev.ai/incident/1085132 Wed, 07 Oct 2026 08:16:00 -0000 https://status.devrev.ai/incident/1085132#6051fdc4e259be1be6e1ecd614e41ba79a481e1ea85e2b382adfa9558cf50428 Incident We are investigating an issue preventing users from downloading agent traces through the web application. Our team is actively working to resolve the issue and restore trace downloads. https://status.devrev.ai/incident/1082988 Tue, 06 Oct 2026 13:35:00 -0000 https://status.devrev.ai/incident/1082988#a430ca16216571bbf17dabb6bae54ce9c86a130fdeea4cbf6c9dbf00ad6668dc Incident The issue causing delays in search results in the US East (N. Virginia) region has been resolved. Newly added or updated information now appears in search results as expected. We apologize for the inconvenience and thank you for your patience while we worked to resolve the issue. https://status.devrev.ai/incident/1082988 Tue, 06 Oct 2026 09:45:00 -0000 https://status.devrev.ai/incident/1082988#118ad470c097eeda7a4ddaa165688038ab53179bf629b0d9e52c456e3b2ff7f5 Incident Customers in the US East region may notice that newly added or updated information takes longer to appear in search results. You can continue to search existing information. Our team is working to resolve the issue. Customers in other regions are not affected. https://status.devrev.ai/incident/1082796 Tue, 06 Oct 2026 06:20:00 -0000 https://status.devrev.ai/incident/1082796#a706a549479988e87977126b945e06097b23301455d8a33705a6ad26d4e1c834 Incident This incident has been resolved. Background event processing in our US East region is back to normal, and all delayed workflows and updates have been processed. No data was lost.\ We'll share a detailed root cause analysis soon. We're sorry for the disruption and thank you for your patience. https://status.devrev.ai/incident/1082796 Tue, 06 Oct 2026 05:30:00 -0000 https://status.devrev.ai/incident/1082796#1e0a2083d163a1908cad4979c4e2b9b66183666441d7a4003ecff48854c3b0e8 Incident We have found a problem in our US East region that is slowing down background event processing. Customers may notice: Newly created workspaces take longer than usual to finish setup. Until setup completes, some actions, such as creating tickets, may not work. Workflows and automations that run on user, ticket and conversation changes may start late. Some delays have reached about 15 minutes. Updates to tickets, conversations and user records may take longer to appear in related views. No data has been lost. Delayed events are being processed in order. We have found the cause, and processing has started to recover. Some remaining delays will clear over the next while. We're sorry for the disruption this has caused you and your teams, and thank you for your patience. We'll post another update when processing is back to normal. https://status.devrev.ai/incident/1079818 Fri, 02 Oct 2026 05:48:00 -0000 https://status.devrev.ai/incident/1079818#173fc3a837933c5137757d38992f97611fba3a6ebc4b84fb786c4daf86b77032 Incident We are pleased to inform you that the recent issue with the CDC Kafka Connect task has been successfully resolved. The problem involved a temporary disruption in the data synchronization process, which has now been addressed through our standard procedures. We apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, the service is now stable and functioning as expected. If you experience any further issues or have questions, please do not hesitate to contact our support team. https://status.devrev.ai/incident/1079818 Fri, 02 Oct 2026 04:36:00 -0000 https://status.devrev.ai/incident/1079818#4afaae0f9a27883cb52845dd906b3ccbb08695e97da0f20fcbf05172286ea413 Incident We are currently experiencing a temporary disruption affecting some data synchronization services. Our team is actively working to resolve the issue and restore normal operation. We appreciate your patience and will provide updates as soon as more information becomes available. https://status.devrev.ai/incident/1079291 Thu, 01 Oct 2026 13:40:00 -0000 https://status.devrev.ai/incident/1079291#24aa68de6c7b282d1116ba3392c818be7dca6378ba866c658cd6bb3ac227f52a Incident The performance and availability issues affecting customers in the India region have been resolved. Services are operating normally, and customer access has been restored. We’re continuing to monitor our services, we apologize for the disruption and thank you for your patience. https://status.devrev.ai/incident/1079291 Thu, 01 Oct 2026 13:11:00 -0000 https://status.devrev.ai/incident/1079291#e4b39dc63f40a4dc6eb5f596d6efc8700679c8850e5dfb7213819b4fde228780 Incident We’re investigating an issue that may prevent some customers in the India region from signing in to or using DevRev. Customers may see a “Something went wrong” message. Our team is working to restore access and will provide an update as we learn more. https://status.devrev.ai/incident/1075920 Mon, 28 Sep 2026 05:13:25 -0000 https://status.devrev.ai/incident/1075920#e99c006a2c193e849173a75385bc2f4b640d8dce88abd3d9a0dc2e0c804c57ff Incident The login and performance issues affecting customers in the Asia South region have been resolved. Login, page loading, and other actions should now be working normally. We’re continuing to monitor the service and apologize for the disruption. https://status.devrev.ai/incident/1075920 Mon, 28 Sep 2026 04:47:11 -0000 https://status.devrev.ai/incident/1075920#294aeedda95dce7392bb7ad58c580457b7ac964e455a077fa788aa2404f85aa6 Incident We are investigating an issue affecting customers in the Asia South region. Some users may be unable to log in, and logged-in users may experience slow page loads or difficulty completing actions such as tagging and changing stages. Our team is working to restore normal performance. We will provide an update as we learn more. https://status.devrev.ai/incident/1074425 Sat, 26 Sep 2026 09:30:00 -0000 https://status.devrev.ai/incident/1074425#e9e03fea77b21984d35fe914b25382276ee17058a3e7a4da1c29240b0de72b4f Incident We are pleased to inform you that the recent outage affecting all organizations in the ap-south-1 region has been fully resolved. The issue was caused by a service disruption that has now been addressed. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, our services are stable and functioning normally. https://status.devrev.ai/incident/1074425 Sat, 26 Sep 2026 08:20:00 -0000 https://status.devrev.ai/incident/1074425#2d5375687d1a13122f08a4c78d8f8c98baa8ccc2191d92f4188adf4ecab50461 Incident We're seeing some access return for customers in the India region, but DevRev remains slow and may still be unavailable at times. We've added capacity and are continuing to work on restoring reliable service. We're sorry for the disruption and will keep this page updated as we verify improvements. https://status.devrev.ai/incident/1074425 Sat, 26 Sep 2026 06:10:00 -0000 https://status.devrev.ai/incident/1074425#0338195cb78c1737353c4bccd2f509e08669b9de1df9072dad5a8fb8fdf8bc97 Incident We’re investigating an issue that may prevent some customers in the India region from signing in to or using DevRev. Customers may see a “Something went wrong” message. Our team is working to restore access and will provide an update as we learn more. https://status.devrev.ai/incident/1073726 Fri, 25 Sep 2026 08:45:01 -0000 https://status.devrev.ai/incident/1073726#3496555187d5bc6d3f3b2ebe70f37ed4664ead6f9f0576e773b44aca714ce51b Incident The issue causing delays in processing timeline comments and event-based workflows has been fully resolved. All queued workflows have caught up, and execution times have returned to normal performance levels. Our team will continue to monitor system performance to ensure stability. Thank you for your patience. https://status.devrev.ai/incident/1073726 Fri, 25 Sep 2026 07:26:00 -0000 https://status.devrev.ai/incident/1073726#0728645c7525a3821316cc4bced85930b2561be497ca1e1c8bff197317da6591 Incident We are currently investigating an issue causing delayed execution for timeline comment and event-based workflows. Impacted workflows may experience latency before triggering. Our engineering team is actively working to resolve the issue and restore normal performance. We sincerely apologize for any inconvenience or operational disruption this may cause, and we will post updates as new information becomes available. https://status.devrev.ai/incident/1071370 Tue, 22 Sep 2026 16:20:00 -0000 https://status.devrev.ai/incident/1071370#cc048dfd9654c8e64ac3adc95e28be71572d2fcd649eb0bcebfe22e985a25fab Incident We are pleased to inform you that the recent database rate limit errors have been fully resolved. These issues were causing intermittent disruptions to your experience, but our team has taken the necessary steps to restore normal service. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, our service is now stable and functioning as expected. If you continue to experience any issues or have concerns, please do not hesitate to contact us. Thank you for your continued trust. https://status.devrev.ai/incident/1071370 Tue, 22 Sep 2026 13:20:00 -0000 https://status.devrev.ai/incident/1071370#faebef8996f28e4d685db1507878754b65cebe83cc5970282e67f678d0f7315f Incident We’re investigating an issue that may prevent some users from accessing DevRev or completing sign-in-related actions. Our team is actively working to restore normal access and will provide updates as more information becomes available. https://status.devrev.ai/incident/1071199 Tue, 22 Sep 2026 12:04:00 -0000 https://status.devrev.ai/incident/1071199#9bbc8772a485a4c9d70bd5fda08a6f23223f2cbc89279f3edb47de4814e057f9 Incident We apologize for the disruption. The issue has been resolved, and incoming emails are now processing normally. All pending emails have been processed, and email-based conversations and tickets are functioning as expected. https://status.devrev.ai/incident/1071199 Tue, 22 Sep 2026 12:03:58 -0000 https://status.devrev.ai/incident/1071199#ca43320039195cd2537df081fb1199e5d46a5b8503ea2cc1cea80a3982814cce Incident We apologise for the disruption. The issue preventing incoming emails from being processed has been fixed. Emails received during the incident are now being processed, and affected conversations and tickets are being created. We will provide another update once all pending emails have been processed. https://status.devrev.ai/incident/1071199 Tue, 22 Sep 2026 09:53:00 -0000 https://status.devrev.ai/incident/1071199#a457ce511762afdfff227f4026263fa5435f14e1a4f3aceeb51ad9c0d7fa5371 Incident We apologize for the disruption. We are investigating an issue preventing incoming emails from being processed. This affects all functionality that relies on inbound email, including email-based conversations and ticket creation. Our team is actively working to restore normal email processing. https://status.devrev.ai/incident/1069535 Sun, 20 Sep 2026 13:52:00 -0000 https://status.devrev.ai/incident/1069535#116f9d2c239ee8d17cc60559547bf0d653e05823f9021049651c46505ee1d2d4 Incident The issue causing delays in processing timeline comments and event-based workflows has been fully resolved. All queued workflows have caught up, and execution times have returned to normal performance levels. Our team will continue to monitor system performance to ensure stability. Thank you for your patience. https://status.devrev.ai/incident/1069535 Sun, 20 Sep 2026 11:30:00 -0000 https://status.devrev.ai/incident/1069535#33204c08d7df90f4714515a6ef4f033905f47cf3f452073ad7e17941f0fd656b Incident We are currently investigating an issue causing delayed execution for timeline comment and event-based workflows. Impacted workflows may experience latency before triggering. Our engineering team is actively working to resolve the issue and restore normal performance. We sincerely apologize for any inconvenience or operational disruption this may cause, and we will post updates as new information becomes available. https://status.devrev.ai/incident/1067969 Fri, 18 Sep 2026 07:57:00 -0000 https://status.devrev.ai/incident/1067969#606c3f57e01ef31d0913c985db1282daa3fa3c686a04f6d363bcbc6111dfb4d3 Incident The issue causing the Computer desktop application to shut down automatically following a period of inactivity has been resolved. We apologize for the disruption and appreciate your patience and understanding while we worked to resolve the issue. https://status.devrev.ai/incident/1067969 Fri, 18 Sep 2026 06:28:26 -0000 https://status.devrev.ai/incident/1067969#ca8c77653750e3ec6e1c18b9529127e9b30cebdd40b48093df8ed13cdbfa3f08 Incident We are currently looking into an issue in which the Computer desktop application may shut down on its own following a period of inactivity. Our team is actively investigating the cause and evaluating an appropriate resolution. https://status.devrev.ai/incident/1065622 Wed, 16 Sep 2026 13:30:00 -0000 https://status.devrev.ai/incident/1065622#3a2c0dac062e5b07790db0b7665f97d699bcc9174309fb7058d93807437bfdee Incident The platform performance issue has been resolved, and services are operating normally. Email messages, navigation, and other platform interactions should now be functioning as expected.\ We apologize for the disruption and appreciate your patience and understanding while we worked to resolve the issue. Thank you for your patience! https://status.devrev.ai/incident/1065622 Wed, 16 Sep 2026 12:45:00 -0000 https://status.devrev.ai/incident/1065622#35ca7b80d450c982a3c2b2150a1467f8ed44717e23cc46d42a1fa8672649bc62 Incident We are experiencing degraded platform performance, causing slowness, navigation delays, and intermittent errors. This may impact email message loading and other platform interactions. We apologize for the inconvenience and appreciate your patience while we work to resolve the issue. https://status.devrev.ai/incident/1065409 Wed, 16 Sep 2026 10:20:20 -0000 https://status.devrev.ai/incident/1065409#23b3490856c767cfdfe1a820912e3b2a2da6bd412ab6b8bbdf833e528b144440 Incident The issue affecting the web app and Computer for users in the US-East region has been mitigated. All systems are operating normally, and users should no longer experience errors or degraded functionality.\ Our team will continue to monitor performance to ensure ongoing stability. Thank you for your patience, and we apologize for the inconvenience. https://status.devrev.ai/incident/1065409 Wed, 16 Sep 2026 09:30:00 -0000 https://status.devrev.ai/incident/1065409#a58cfac373755ca29290749d6cbff3063382a7fef34d6c03d519fad34930b35d Incident We are currently investigating an issue affecting the web app and Computer for users in the US-East region. Some users may experience errors or degraded functionality. Our team is actively working on a resolution, and we will post updates as they become available. We apologize for any inconvenience. https://status.devrev.ai/incident/1061516 Sun, 13 Sep 2026 04:07:00 -0000 https://status.devrev.ai/incident/1061516#b21b03461ae1389a22ac7cfa5c10f83051f905ab8321a2fe27f7222048965540 Incident We have resolved the incident affecting API performance in the India (Mumbai) region. Our engineering team identified and mitigated the root cause, and all systems are now operating normally. We apologize for the disruption and appreciate your patience. https://status.devrev.ai/incident/1061516 Sun, 13 Sep 2026 03:31:00 -0000 https://status.devrev.ai/incident/1061516#0ce443dff516186870fd706dc41caf8513bea6aec05002194cf9b713395d8226 Incident We're currently investigating elevated latency and intermittent timeouts affecting some API requests and in-app experiences for customers hosted in the India (Mumbai) region. You may notice slower page loads, delayed API responses, or occasional timeouts in chat and support workflows. Our engineering team has identified the likely cause and is actively working on mitigation. We apologize for the inconvenience and will post an update as soon as we have more information. https://status.devrev.ai/incident/1058976 Fri, 11 Sep 2026 18:52:36 -0000 https://status.devrev.ai/incident/1058976#0f809cb18fd8d6916cb5719f0eaf8a20ffa94af1948d976e03d1a82eecd2d810 Incident We have resolved the issue affecting dataset queries within Computer. Our engineering team has deployed a fix to restore complete answer availability, and all affected datasets are now functioning normally. We apologize for the inconvenience and appreciate your patience while we resolved this. https://status.devrev.ai/incident/1059838 Fri, 11 Sep 2026 12:40:00 -0000 https://status.devrev.ai/incident/1059838#3b3db7ee401c7033820ea39bb33c35d48cd08d262383613547829e276ca162e0 Incident We have resolved the incident affecting API performance in the India (Mumbai) region. Our engineering team identified and mitigated the root cause, and all systems are now operating normally. We apologize for the disruption and appreciate your patience. https://status.devrev.ai/incident/1059838 Fri, 11 Sep 2026 12:10:00 -0000 https://status.devrev.ai/incident/1059838#ede1c887bc85efb08e0ffb62c0968daacb1dc0ed2c807bfb77f517a1c00f6f36 Incident We're currently investigating elevated latency and intermittent timeouts affecting some API requests and in-app experiences for customers hosted in the India (Mumbai) region. You may notice slower page loads, delayed API responses, or occasional timeouts in chat and support workflows. Our engineering team has identified the likely cause and is actively working on mitigation. We apologize for the inconvenience and will post an update as soon as we have more information. https://status.devrev.ai/incident/1058976 Thu, 10 Sep 2026 16:47:24 -0000 https://status.devrev.ai/incident/1058976#99526b79edbb4c8b053c6e2d5518c7ae47e89874fa665b7aa49c8d0fd1c768ff Incident We're aware of an issue where questions about certain datasets in Computer may not return an answer for some users. If you're affected, some of your questions may fail or come back empty. Questions about other datasets continue to work normally. No data has been lost — this only affects the ability to get answers from these datasets right now, and it will be restored once the issue is resolved. Our team is working on a fix and will post updates here. We apologize for the inconvenience and appreciate your patience while we resolve this. https://status.devrev.ai/incident/1058555 Thu, 10 Sep 2026 11:14:19 -0000 https://status.devrev.ai/incident/1058555#379e0b1af8e137f7926bf51556faf897a3af3a81cb56c0df8b040c42362f6d02 Incident We are pleased to inform you that the recent issue involving search indexing delays for newly created or updated records in the US region has been successfully resolved. The underlying cause was identified and addressed promptly, ensuring that search functionality is now operating normally and all recent records are appearing in search results as expected. We apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, our services are stable and operating normally. If you experience any further issues or have questions, please do not hesitate to contact us. https://status.devrev.ai/incident/1058555 Wed, 09 Sep 2026 17:25:00 -0000 https://status.devrev.ai/incident/1058555#b9cea19d0b7c16bd052f76197209075684b6e226f1c2ec3c91b557a1cfd8fc41 Incident We're currently investigating an issue where recently created or updated records may not appear in search results promptly. This affects search and retrieval of latest objects in our US region. Existing data and other functionality are unaffected. We sincerely apologize for the inconvenience this may be causing. Our team has identified the cause and is actively deploying a fix. We will keep this page updated as the backlog clears and normal indexing resumes. https://status.devrev.ai/incident/1050514 Fri, 04 Sep 2026 13:51:45 -0000 https://status.devrev.ai/incident/1050514#f3abd714f03c7607871d685e620b7c1b771000352d633d5caeb05a833b4b3f63 Incident We're pleased to confirm that the processing delays affecting the AP-South-1 region have been fully resolved.\ Earlier, some workflows may not have executed on time, webhook deliveries may have been delayed, and ticket SLA timers may have been impacted. Our team has identified and addressed the underlying cause, and all affected services have been restored to normal performance. The service is now stable and operating as expected. https://status.devrev.ai/incident/1050514 Fri, 04 Sep 2026 10:25:00 -0000 https://status.devrev.ai/incident/1050514#aaca966f2d99d0aebaeb8b2a4ca02fcea4e63c152059c2d3eb878143093d9659 Incident We are currently investigating processing delays in the AP-South-1 region. As a result, some workflows may not execute on time, webhooks may not be delivered on time, and ticket SLA timers may be impacted. Our team is actively working to resolve this, and we will share updates as they become available. We apologize for any inconvenience. https://status.devrev.ai/incident/1050364 Fri, 04 Sep 2026 09:28:13 -0000 https://status.devrev.ai/incident/1050364#42411490f77cfcf26820d0b1f278ee35cb77c4af0fca2376776831151bf0c01c Incident The issue affecting workflows in the US-East-1 region has now been mitigated. Affected workflows are functioning normally again. We are continuing to monitor to ensure stability. We apologize for any inconvenience caused. https://status.devrev.ai/incident/1050364 Fri, 04 Sep 2026 05:40:00 -0000 https://status.devrev.ai/incident/1050364#91d8f2f41a847388c00208f768099992f2babec905729880ec07c61c6ebf43c4 Incident We are currently investigating an issue causing certain workflows to fail in the US-East region. Affected workflows may not complete as expected. Our team is actively working on a resolution, and we will share updates as they become available. We apologize for any inconvenience. https://status.devrev.ai/incident/1045717 Tue, 01 Sep 2026 20:35:54 -0000 https://status.devrev.ai/incident/1045717#d775662a3d69955ac87fd7e1f0740715374b7b96b5bbfa4ae471262f3248a80a Incident We are pleased to inform you that the issue affecting our outbound email service has been resolved, and ticket replies, one-time passcodes (OTPs), and notifications are now being delivered normally. Thank you for your patience. https://status.devrev.ai/incident/1045717 Tue, 01 Sep 2026 19:28:00 -0000 https://status.devrev.ai/incident/1045717#9e2163c04632913e7ff1037e5e70efae295f8032b6612eb89c3acf7980ea7cc5 Incident We are currently experiencing an issue with our outbound email service, which may cause delays or errors in delivering ticket replies, one-time passcodes (OTPs), and notifications. Our team is actively working to resolve this and restore normal service. We appreciate your patience and will provide updates as soon as possible. https://status.devrev.ai/incident/1043562 Mon, 31 Aug 2026 20:36:39 -0000 https://status.devrev.ai/incident/1043562#91c2e816991e16c416f367f743fc548e6a97460fb92a800fdb4fa5186f709c4c Incident Performance in us-east-1 has returned to normal. We've confirmed services are operating as expected. Thank you for your patience, and we apologize for any inconvenience caused. https://status.devrev.ai/incident/1043562 Mon, 31 Aug 2026 17:47:00 -0000 https://status.devrev.ai/incident/1043562#25d2acf239fd764f859fcfbabd2b28393513ba21d44a12b26d846fb7d9bd1563 Incident We are currently experiencing an issue where workflows are not triggering in us-east-1. Our team is actively working to resolve this and will provide updates as soon as possible. We appreciate your patience and understanding. https://status.devrev.ai/incident/1042689 Mon, 31 Aug 2026 09:00:00 -0000 https://status.devrev.ai/incident/1042689#e2a63169c95bd23facb32eeebf480b5d10d85c818be7f30997f99cbdc72b4eeb Incident Performance in ap-south-1 has returned to normal, and the issue affecting some users has been fully resolved. We've confirmed services are operating as expected. Thank you for your patience, and we apologize for any inconvenience caused. https://status.devrev.ai/incident/1042689 Mon, 31 Aug 2026 08:35:29 -0000 https://status.devrev.ai/incident/1042689#0e81bfb0e28cf41d4666a62d944f402e8d33d16ded54bd535a21ae7c3b6d0dbf Incident We are currently investigating reports of degraded performance affecting some users in the ap-south-1 region. You may experience slower-than-usual response times or intermittent errors. Our team has identified the issue and is actively working on a resolution. We apologize for the inconvenience and will share updates as they become available. https://status.devrev.ai/incident/1035755 Thu, 27 Aug 2026 11:11:00 -0000 https://status.devrev.ai/incident/1035755#f15e720bccaf30f743357d4c15b2f08f98129e0a8d914ff4ee09971541e9fe1b Incident This incident is now resolved. After a period of monitoring, login and connectivity are fully stable and operating normally. The issue was caused by a problem with a third-party authentication provider, which has since been fully restored. We apologize for the inconvenience this may have caused and thank you for your patience throughout. https://status.devrev.ai/incident/1035755 Thu, 27 Aug 2026 11:04:00 -0000 https://status.devrev.ai/incident/1035755#57ba4dbf1d2097a41e7faa8b94e6e8e2dc92b6bebdeb5d62440d4536b5bf115f Incident The issue affecting login and connectivity has been resolved, and access is now operating normally. This was caused by an issue with a third-party authentication provider. We are continuing to monitor closely to ensure full stability. We apologize for the inconvenience and thank you for your patience. https://status.devrev.ai/incident/1035755 Thu, 27 Aug 2026 10:35:00 -0000 https://status.devrev.ai/incident/1035755#5621094f97260e3a634e254c72136f61ef9e7fe31ed25dfd7df04f6fb9007aea Incident We're aware some users are currently unable to connect to the application, and we're sorry for the disruption. Our team is actively investigating and working to restore full access as quickly as possible. We'll share updates as we learn more. Thank you for your patience. https://status.devrev.ai/incident/1030993 Mon, 24 Aug 2026 17:43:26 -0000 https://status.devrev.ai/incident/1030993#86db481e8f97fd37f29e8c7aaa77f22929d470aa142c8299a47c5890f9660f13 Incident We are pleased to inform you that the issue impacting the WhatsApp integration has been resolved. We apologize for the disruption and thank you for your patience. https://status.devrev.ai/incident/1030993 Mon, 24 Aug 2026 15:13:00 -0000 https://status.devrev.ai/incident/1030993#208cf13d7a356b0021110c3d5da0b093b69fad4cbec42d78045312d83ed2c44d Incident We are currently experiencing an issue affecting WhatsApp Integration. Our team is actively working to resolve the problem and restore normal service. We will provide updates as soon as more information becomes available. https://status.devrev.ai/incident/1025788 Fri, 21 Aug 2026 14:46:21 -0000 https://status.devrev.ai/incident/1025788#ffe76ec5255543fcf0db99b36e1e9a601f5031ddb2aae010c18d8d8243762233 Incident We are pleased to inform you that the recent issue affecting all regions has been fully resolved. \ Our team has taken the necessary steps to restore stability and ensure smooth operation moving forward. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, the service is now stable, and we are committed to providing you with reliable support. If you experience any further issues, please do not hesitate to contact us. https://status.devrev.ai/incident/1025788 Fri, 21 Aug 2026 14:01:00 -0000 https://status.devrev.ai/incident/1025788#c2799e879200abbe0e515d010b08d7e06949834c38da254f0a7f4b6c18da6ffd Incident We are currently experiencing a temporary disruption affecting PluG. We appreciate your patience and will provide updates as soon as possible. https://status.devrev.ai/incident/1020667 Wed, 19 Aug 2026 12:13:43 -0000 https://status.devrev.ai/incident/1020667#62a87777511bbc24a89036b8ae672e0de072f6b92d9aec1384a3e61042bbc5da Incident We are pleased to inform you that the backlog has been drained and all async workloads are back to normal https://status.devrev.ai/incident/1020667 Wed, 19 Aug 2026 04:42:45 -0000 https://status.devrev.ai/incident/1020667#cb9c1961b637f3135b1759b935c4bd71358acc677ce1814afc2c05a9c98a2644 Incident We are currently experiencing a temporary increase in latency in async processes like webhooks, notifications, etc. https://status.devrev.ai/incident/1011783 Fri, 14 Aug 2026 07:41:47 -0000 https://status.devrev.ai/incident/1011783#6a0482a87e56a24eb2be2c956827a981c7833050a7666ee78c6fc8e53d946e61 Incident We are pleased to inform you that the issue has been fully resolved. The problem was related to a technical glitch that has now been addressed by our team. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, the services are now stable and functioning as expected. If you experience any further issues or have questions, please do not hesitate to reach out to our support team. Thank you for your continued trust. https://status.devrev.ai/incident/1011783 Fri, 14 Aug 2026 07:12:00 -0000 https://status.devrev.ai/incident/1011783#5f3397fde07c9696c8efde1df2ac77f0888be8bb28b98eefa5b36cd446237604 Incident We are currently experiencing an issue with a service degradation on our side causing the DevRev app to go down. Our team is actively working to resolve the problem and restore normal service. We appreciate your patience and will provide updates as soon as more information is available. https://status.devrev.ai/incident/1007308 Mon, 10 Aug 2026 15:31:39 -0000 https://status.devrev.ai/incident/1007308#96f0e520223f1889a816b47863a776e1d331b849105be33a0b41907a044326a3 Incident We are pleased to inform you that the recent email delivery issue affecting AP-South has been successfully resolved. The delays and slow application performance you experienced have been addressed, and our services are now stable. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, we are committed to maintaining reliable service moving forward. If you continue to experience any issues, please do not hesitate to contact our support team. https://status.devrev.ai/incident/1007308 Mon, 10 Aug 2026 14:00:27 -0000 https://status.devrev.ai/incident/1007308#e10440ceb911e504f1fd98f9c432bf5f87aefb45162089b0a1cdcc33f5445e8a Incident We continue to investigate the issue and are actively working with our service provider toward a resolution. We will provide another update as soon as we have more information. https://status.devrev.ai/incident/1007308 Mon, 10 Aug 2026 12:56:37 -0000 https://status.devrev.ai/incident/1007308#0d367a6d625a362f1f0e7e15f630ace4cc304cf7f3151d6de465dfe36a6777d8 Incident Our team is actively working with our service provider to identify and resolve the underlying issue. We will provide further updates as more information becomes available. https://status.devrev.ai/incident/1007308 Mon, 10 Aug 2026 10:31:40 -0000 https://status.devrev.ai/incident/1007308#a2fb6b47ab4b10f8d5116e8a6370fd98b2ee0b4933af3f78079f2c20301be76b Incident We are currently experiencing increased latencies in the AP-South region, causing delays with email deliveries and may also be affecting some application performance. Our team is actively working to resolve the issue and restore normal service. We appreciate your patience and will provide updates as soon as possible. https://status.devrev.ai/incident/1004843 Fri, 07 Aug 2026 19:51:00 -0000 https://status.devrev.ai/incident/1004843#ca8093c53657d421069ea5a4219c96eba6c609349fcabbdfa8b5e71ee96441c3 Incident The maintenance work has concluded and the performance issues experienced in the ap-south-1 (Mumbai region) have been fully resolved. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. https://status.devrev.ai/incident/1004843 Fri, 07 Aug 2026 18:58:54 -0000 https://status.devrev.ai/incident/1004843#9532f9243e36f1ed1aad855df48e7ce4346aaa73db6b2ca6fa26fa9444beb9e1 Incident We are currently experiencing slower performance in the ap-south-1 region (Mumbai) following recent maintenance. Our team is actively working to resolve the issue and restore normal service. We will keep you updated as we make progress. https://status.devrev.ai/incident/994466 Mon, 03 Aug 2026 20:05:34 -0000 https://status.devrev.ai/incident/994466#6cdd47e6d863c84705217c03f5acc44e4ac5142a9ffe6f858c29164ba5481065 Incident We are pleased to inform you that the issue has been resolved. Access to Computer on web and mobile apps is fully restored, and all services are operating normally. We apologize for the disruption and thank you for your patience. https://status.devrev.ai/incident/994466 Mon, 03 Aug 2026 19:04:35 -0000 https://status.devrev.ai/incident/994466#fdf674f0271964c672a867e10f8f46ea0c5cca5c9c1d32f67e858580aaa47b4b Incident Some users are unable to access Computer on the web and mobile apps and may see a "Something went wrong" error. The desktop app is unaffected and can be used as a workaround. We've identified the cause and are deploying a fix. https://status.devrev.ai/incident/993878 Mon, 03 Aug 2026 13:34:25 -0000 https://status.devrev.ai/incident/993878#ec2af29c1535a307b94af16cab9ff3c7233a0bf037c05380d96f1161c9685ea6 Incident We are pleased to inform you that the recent latency issues have been resolved. We sincerely apologise for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, our services are now stable and functioning as intended. If you experience any further issues or have questions, please do not hesitate to contact our support team. Thank you for your continued trust. https://status.devrev.ai/incident/993878 Mon, 03 Aug 2026 07:50:30 -0000 https://status.devrev.ai/incident/993878#cf3ddeb3fb9e315c0027859ead697cb342462a1bafa0b40a8bb1f823cb66717a Incident We are currently observing elevated latency in the ap-south-1 region, which may result in slower response times or intermittent delays across some services and features. Our team is actively investigating the issue and working to mitigate the impact. We will provide updates as more information becomes available. https://status.devrev.ai/incident/992525 Sun, 02 Aug 2026 08:04:56 -0000 https://status.devrev.ai/incident/992525#d642244539fd261fdfb3bdf91fc1a1d8b2e23e26eae6ecc07ef2477756805b3b Incident We are pleased to inform you that the recent outage affecting the ap-south-1 region, has been fully resolved. We sincerely apologise for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, our services are now stable and functioning as expected. https://status.devrev.ai/incident/992525 Sun, 02 Aug 2026 06:18:00 -0000 https://status.devrev.ai/incident/992525#ec051a22359e1c28b593f7f3cf9aa2b354d5a7c62bbceda3f5dc6a1202e0ff3b Incident We are investigating a service disruption affecting customers in our ap-south-1 region. Users in this region may experience errors or be unable to access the application. Our team has identified the cause and is actively working on a fix. We will share updates as recovery progresses and apologize for the disruption. https://status.devrev.ai/incident/982224 Thu, 30 Jul 2026 13:50:36 -0000 https://status.devrev.ai/incident/982224#540b3554263619bcc380b49e8f967fe5aa5eb2acf579dbd1c32e6297d627be63 Incident This issue is now resolved. Recent tickets in the India region have fully synced into the reporting data, and dashboards, widgets, and analytics are now displaying complete and accurate ticket counts. As noted, no tickets were ever lost — your data remained safe throughout. Thank you for your patience. https://status.devrev.ai/incident/982224 Tue, 28 Jul 2026 06:42:49 -0000 https://status.devrev.ai/incident/982224#d70340cd14dee5473e918602d4d9b0dd52b4eb95147445f4695c9dc772c0d53d Incident Some customers in our India region may not see all their tickets in dashboards and analytics. Recent tickets have not synced into the reporting data, so any dashboard or widget showing ticket data may display fewer tickets than you actually have. Your data is safe — no tickets have been lost. We have identified the cause and are working on a fix. We're sorry for the inconvenience and appreciate your patience. https://status.devrev.ai/incident/976692 Fri, 24 Jul 2026 12:32:00 -0000 https://status.devrev.ai/incident/976692#d6a703d5e97cedb7d13865b22872617179fbf36d385ce4f5aaacc29e46e110fb Incident This issue is now resolved. Workflows, event updates, SLAs, snap-ins, and webhook callbacks are processing normally, and the backlog has fully cleared. Thank you for your patience. https://status.devrev.ai/incident/976692 Fri, 24 Jul 2026 11:59:00 -0000 https://status.devrev.ai/incident/976692#912dff6c01ca94f3b7bb1df12828b51a1f3a53b664bbea05d13b732494cc7bf5 Incident We've identified the cause of the delays affecting automated workflows, timeline events, SLAs/OLAs, snap-ins, and webhook callbacks. A fix is currently being rolled out across affected regions and we expect recovery to begin shortly as the fix takes effect. We'll post the next update once we confirm systems are catching up. https://status.devrev.ai/incident/976692 Fri, 24 Jul 2026 10:33:00 -0000 https://status.devrev.ai/incident/976692#b7d2b8ef38eb95c651138b69e382d2dc8f1dc9e5bc2efabd3519e708129fc717 Incident We've identified that delays are being caused by processing lag in our event pipeline, which is impacting automated workflows, timeline events (updates on tickets/issues), SLAs, and snap-ins. Some webhook callbacks may also be delayed. Workflows and events are still processing, but you may continue to see delays until recovery completes. We'll post the next update shortly. https://status.devrev.ai/incident/965267 Thu, 16 Jul 2026 01:03:52 -0000 https://status.devrev.ai/incident/965267#dbc04a23a2297d8a4c60c12e2e275324b2d067b8f4ffb7917d9fa1f13831f765 Incident We are pleased to inform you that the issue affecting multiple DevRev APIs has been resolved. The service experienced downtime caused by an unexpected resource overload, but our team has taken the necessary steps to restore normal operation. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, the service is now stable and functioning as expected. If you continue to experience any issues or have concerns, please do not hesitate to contact us. https://status.devrev.ai/incident/965267 Thu, 16 Jul 2026 00:56:43 -0000 https://status.devrev.ai/incident/965267#a58f14eff3302e510e2e794481fc99f1d0c118d396165e7cbd5ad4c64b33a2b1 Incident Our team has identified the issue and is actively working to resolve it and restore full service. We appreciate your patience. https://status.devrev.ai/incident/965267 Wed, 15 Jul 2026 23:55:41 -0000 https://status.devrev.ai/incident/965267#24fb3d25edf16793c22cec0f00971b755d5f64677bb6c9105864b3496613f8f6 Incident We are currently experiencing issues affecting multiple DevRev APIs. Our team is actively working to resolve the problem and restore full service as quickly as possible. We appreciate your patience. https://status.devrev.ai/incident/950097 Fri, 10 Jul 2026 10:55:16 -0000 https://status.devrev.ai/incident/950097#0d6509da516d4d32a707dd6d9bf50f6a84d6560056ec5c250beb2c260da6ce7a Incident We are pleased to inform you that the recent issue causing the app and computer to become unresponsive has been successfully resolved. Our team identified and addressed the underlying cause to restore normal operation. We apologize for any inconvenience this may have caused and appreciate your patience and understanding during the process. Rest assured, the service is now stable and functioning as expected. If you experience any further issues or have concerns, please do not hesitate to contact us. https://status.devrev.ai/incident/950097 Fri, 10 Jul 2026 10:04:42 -0000 https://status.devrev.ai/incident/950097#07522fe62ce18e3616083ac97e5bb5a27d06e6a54e458f31effa3356e79b928f Incident Some users in the EU region may experience the application becoming unresponsive or slow to load. Our team has identified the cause and is actively working on a fix. We will provide updates as we make progress. https://status.devrev.ai/incident/935198 Thu, 25 Jun 2026 22:16:22 -0000 https://status.devrev.ai/incident/935198#2887596c26b0b01a65d973b23ac890facc28b0b68bb20da2c24f2e34ec5e9d1c Incident We are pleased to inform you that the issue preventing users from Southern India region accessing the DevRev app has been resolved. The problem was identified and addressed promptly to restore normal access. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. https://status.devrev.ai/incident/935262 Thu, 25 Jun 2026 17:21:28 -0000 https://status.devrev.ai/incident/935262#755bc691f1132acfb1536780b0b38d5dbee468790a7ed2d62d2abc9e60d3912a Incident We are pleased to inform you that the issue preventing views from loading has been resolved. Our team identified and addressed the underlying cause to restore normal service. We apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. The service is now stable, and you should experience no further issues. If you continue to encounter any problems, please don't hesitate to reach out to our support team. Thank you for being a valued customer. https://status.devrev.ai/incident/935262 Thu, 25 Jun 2026 16:56:15 -0000 https://status.devrev.ai/incident/935262#8fbe3ddb84608a27fcec91f89f39f12dcf5dee8a8375385de14d668498afc026 Incident We have identified the root cause and are currently applying mitigation steps. We will continue to update you as this progresses. https://status.devrev.ai/incident/935262 Thu, 25 Jun 2026 15:59:31 -0000 https://status.devrev.ai/incident/935262#5cb8aa610833c605c483e907bb171f17ac7991a4382b010f755ae754ee92e496 Incident We are currently experiencing a temporary issue affecting view loading for some users. Our team is actively working to resolve this and restore normal service. We appreciate your patience and will provide updates as soon as possible. https://status.devrev.ai/incident/935198 Thu, 25 Jun 2026 13:56:00 -0000 https://status.devrev.ai/incident/935198#881534da0575edb928530fdddff135a1f09c3c08017468ad64c4cde22d84dd75 Incident We are currently experiencing a temporary issue that may prevent some users from accessing the DevRev app. The issue is related to a third-party provider and is primarily affecting users accessing from the South India region. Our team is actively working with the provider to resolve the problem and restore normal service. We appreciate your patience and will provide updates as soon as possible. https://status.devrev.ai/incident/927654 Thu, 18 Jun 2026 12:32:03 -0000 https://status.devrev.ai/incident/927654#8ae39b71a81b0174f5ddda35b703c4be0cbc40736566ceb65ad5c76332d59618 Incident We are pleased to inform you that notification and webhook delivery is fully restored. The event backlog has been completely processed and delivery times are back to normal. No data was lost. We apologize for the inconvenience and thank you for your patience. https://status.devrev.ai/incident/927654 Thu, 18 Jun 2026 07:56:36 -0000 https://status.devrev.ai/incident/927654#d0504417d3f4fa6d7ac1cbf1bd5737a6234e27928f4bee0af3552308c4620a88 Incident Some users may experience delays in record updates (including ticket/work-item changes and assignments) and in notification and webhook delivery. Updates are queued and being processed — no data is lost. Our team is actively investigating and working to restore normal processing times. We will continue to provide updates as the situation progresses. https://status.devrev.ai/incident/917740 Mon, 08 Jun 2026 07:57:45 -0000 https://status.devrev.ai/incident/917740#23d16d807dd8101a08b436de64714504f7f6ad13be3a0aa3d03e0eedb796a2ee Incident We are pleased to inform you that the recent AI surface response issue has been fully resolved. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, the service is now stable and functioning as expected. If you experience any further issues or have questions, please do not hesitate to reach out to our support team. Thank you for your continued trust. https://status.devrev.ai/incident/917740 Mon, 08 Jun 2026 07:28:49 -0000 https://status.devrev.ai/incident/917740#13c23c516edbec156fb444e87d1d56d9ad7b59dd31354dda0ffc7bd5d14232c2 Incident We are currently experiencing a temporary delay affecting some customers' access to our services. Our team is actively working to resolve the issue and restore normal operation. We appreciate your patience and will provide updates as soon as possible. https://status.devrev.ai/incident/916063 Sat, 06 Jun 2026 19:21:39 -0000 https://status.devrev.ai/incident/916063#1578ef825b7199fa4fa31c3677a958028a04bc65f42ea8ad74bdef481edd08fc Incident We are pleased to inform you that the issue preventing Plug Chat from loading in demo organizations has been successfully resolved. The problem was related to a temporary service disruption, which has now been addressed. We apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, the service is now stable and functioning as expected. If you experience any further issues or have questions, please don't hesitate to reach out to our support team. Thank you for your continued trust. https://status.devrev.ai/incident/916063 Sat, 06 Jun 2026 17:31:40 -0000 https://status.devrev.ai/incident/916063#8e1a7d4f557998f2ad82cb7f0d21ce5ca41b4d3644a4271bfb24f8a251c82810 Incident We were experiencing an issue with the chat feature in demo environments, which may prevent access for some users. Our team is actively working to resolve this and will provide updates as soon as possible. We appreciate your patience and understanding. https://status.devrev.ai/incident/914262 Fri, 05 Jun 2026 10:20:00 -0000 https://status.devrev.ai/incident/914262#14b5e90199071c825aa0d6c74359fd855e0a058989a7f0994ab8b7615765eafd Incident The delays with our internal service have been fully resolved. Our team identified and addressed the underlying issue, and all services are now operating normally. We appreciate your patience during this time. https://status.devrev.ai/incident/914262 Fri, 05 Jun 2026 08:38:00 -0000 https://status.devrev.ai/incident/914262#fb190287e9b1650ef8ceead28d111d46d6fbb567de82870ce694b9abfbdfbc5d Incident We are currently experiencing some delays with our internal service. Our team is actively working to resolve the issue and restore normal service. We appreciate your patience and will provide updates as soon as possible. https://status.devrev.ai/maintenance/908336 Fri, 29 May 2026 20:19:24 -0000 https://status.devrev.ai/incident/908336#f4eeef5229ac5e342278462f8aa1db03df08d23ec28444e6cdb3fae8fe0fb43e Maintenance During this maintenance window, users may experience brief periods of degraded performance or intermittent errors on DevRev API and App. We do not anticipate extended downtime, however short disruptions (on the order of minutes) may occur. No action is required from users. https://status.devrev.ai/maintenance/908332 Fri, 29 May 2026 20:15:10 -0000 https://status.devrev.ai/incident/908332#7832829c521eea415568a5d7bfaf1004fafa77ce3939096fb78c162823240060 Maintenance During this maintenance window, users may experience brief periods of degraded performance or intermittent errors on DevRev API and App. We do not anticipate extended downtime, however short disruptions (on the order of minutes) may occur. No action is required from users. https://status.devrev.ai/incident/902173 Thu, 21 May 2026 20:57:26 -0000 https://status.devrev.ai/incident/902173#2a12b2015cdbc8b12cbb80a5c040d0f17d74731f6777ca4d9f3e376edc914e4a Incident The issue causing failures in creating discussions from emails has been resolved. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. If you experience any further issues or have questions, please do not hesitate to contact our support team. https://status.devrev.ai/incident/902173 Thu, 21 May 2026 19:30:13 -0000 https://status.devrev.ai/incident/902173#2d048b67fee692fff406f9a621289cd9d76ffd80f5409f04031f5063c0e8ccd5 Incident We are experiencing an issue that is preventing some emails from appearing in the discussions panel. Our team is actively working to resolve the problem and restore full service. We appreciate your patience and will provide updates as soon as possible. https://status.devrev.ai/incident/895960 Thu, 14 May 2026 15:05:47 -0000 https://status.devrev.ai/incident/895960#537a3f595910e6d865ee695c5fcfbb64d7245d682de49661e7ac04366ac5cc28 Incident We are pleased to inform you that the issue with delays in SLA processing, notifications, and workflows for issue, ticket and conversation based events has been resolved. Note that though there were delays, no events were lost. We apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, the service is now stable and functioning as intended. If you experience any further issues or have questions, please don't hesitate to reach out to our support team. https://status.devrev.ai/incident/895946 Thu, 14 May 2026 14:04:00 -0000 https://status.devrev.ai/incident/895946#b390bf00fb65529b0bf721d590414dccb32a8914b80590f77d84897d28a76bf8 Incident We are pleased to inform you that the issue with delays in SLA processing, notifications, and comment-based workflows has been resolved. Note that though there were delays, no events were lost. We apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, the service is now stable and functioning as intended. If you experience any further issues or have questions, please don't hesitate to reach out to our support team. https://status.devrev.ai/incident/895960 Thu, 14 May 2026 13:16:24 -0000 https://status.devrev.ai/incident/895960#286ffd701574a19b35d25a562655d7d13eb7deb3259991b3983c420de45f3a9e Incident We're currently experiencing a service issue affecting a subset of orgs in the AP South region. This is causing delays in SLA processing, notifications, and workflows related to tickets, issues and conversations. Our team has identified a fix and we're deploying the same. We'll keep providing updates as we have more information. https://status.devrev.ai/incident/895946 Thu, 14 May 2026 05:50:00 -0000 https://status.devrev.ai/incident/895946#51ccb4f575d99902dff3e1acdeb9c7f1c01946a7f5f870aa5a0dab7949d69bb7 Incident We're currently experiencing a service issue affecting a subset of orgs in the US East region. This is causing delays in SLA processing, notifications, and comment-based workflows. Our team is actively investigating and working on a fix. We'll provide updates as we have more information. https://status.devrev.ai/incident/887998 Tue, 05 May 2026 13:26:29 -0000 https://status.devrev.ai/incident/887998#0dc4baec89ed85043fa7dff1f473fbf1ce54f37c86b2c3418efc4936b5370dc7 Incident We are pleased to inform you that the issue with missing event timeline entries has been successfully resolved. The underlying cause has been addressed, and the system is now functioning as expected. We apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, our service is stable and reliable moving forward. If you experience any further issues or have questions, please don't hesitate to contact us. https://status.devrev.ai/incident/887998 Tue, 05 May 2026 07:13:28 -0000 https://status.devrev.ai/incident/887998#a09f815ea6cd955505392ca1db604acc9852dddf885020c62372c219dd3d0436 Incident We are currently experiencing a temporary issue with event capture, where events are being recorded in conversation or tickets with a delay which leads to delay in workflows and snap-in functions. Our team is actively working to resolve this and restore normal functionality. Some users may experience inconsistencies while accessing these features. We will share updates as more information becomes available. https://status.devrev.ai/incident/881225 Mon, 27 Apr 2026 16:49:46 -0000 https://status.devrev.ai/incident/881225#7dd2bcc8f7d13c99c9710973308cd5ca879b5bd15b27b3dac09be5304d09eb1d Incident We are pleased to inform you that the issue has been successfully resolved. We apologize for any inconvenience this may have caused and appreciate your patience and understanding as we worked to fix the problem. Rest assured, the service is now stable and functioning as intended. If you experience any further issues or have concerns, please do not hesitate to contact us. https://status.devrev.ai/incident/881225 Mon, 27 Apr 2026 12:54:40 -0000 https://status.devrev.ai/incident/881225#24c99adcc1d4609159ca98e75c7d11f364a61a15067e59abfb3d41fc5b09acee Incident We have experienced an issue with delayed events that affects notifications, SLA and workflows. Our team was able to mitigate the problem and we're actively working on a permanent solution, however we expect no future recurrences. No events regarding these systems were lost, only delayed, and the event backlog has been processed. We apologize for the inconvenience and appreciate your patience and understanding. https://status.devrev.ai/incident/871395 Fri, 24 Apr 2026 13:50:00 -0000 https://status.devrev.ai/incident/871395#38d5741c5dc60243e538b63621a95a0e68baa51cd5ebe6182103bfbee5f7adab Incident After extensive review, we have published the RCA regarding this incident. https://app.devrev.ai/devrev/settings/knowledge-base/articles/ART-31901 Please reach out to support if you have any questions. Thank you for your patience while we did a deep dive on these lessons to ensure these incidents do not occur again. https://status.devrev.ai/incident/878671 Fri, 24 Apr 2026 05:32:29 -0000 https://status.devrev.ai/incident/878671#728465840be39c3059f7f3d15c968791c5c3b44c14f354ffd100c86f31f4c828 Incident We are pleased to inform you that the S3 access issue in the us-east-1 region has been resolved. The problem was caused by a temporary access restriction, which has now been addressed. We apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, our services are stable and functioning normally. If you experience any further issues or have questions, please don't hesitate to contact us. https://status.devrev.ai/incident/878671 Fri, 24 Apr 2026 03:47:46 -0000 https://status.devrev.ai/incident/878671#65e2784d4cfa01d5e7b4211a096e5ffd4890869ddf552b1231dc6927ffb76447 Incident We are currently experiencing a temporary issue affecting access to our cloud service in the us-east-1 region. Our team is actively working to resolve the problem and restore normal service. Some customers may be seeing 503s when accessing the APIs or the Dashboard. We will provide updates as soon as more information becomes available. https://status.devrev.ai/incident/878181 Thu, 23 Apr 2026 23:36:07 -0000 https://status.devrev.ai/incident/878181#8328e947603e6b64acad8278ef78074ac5498e305640bbe872fdfc38da7d2cc0 Incident We are pleased to inform you that the issue with the Dynamo CDC Connector has been resolved. The connector was temporarily unavailable, but our team has taken the necessary steps to restore its functionality. We apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, the service is now stable and operating normally. If you experience any further issues or have questions, please don't hesitate to contact us. Thank you for your continued trust. https://status.devrev.ai/incident/878181 Thu, 23 Apr 2026 17:47:54 -0000 https://status.devrev.ai/incident/878181#181a2090afdc8c037b56bc6b1b917924ad63c8c1b6a5d7df0e066b1809f6b5b1 Incident We are working with the AWS team to get this issue resolved, the case is due to an upstream AWS service. We are in touch with AWS team to getting this fixed. https://status.devrev.ai/incident/878181 Thu, 23 Apr 2026 15:04:51 -0000 https://status.devrev.ai/incident/878181#fa0a72813a3bd5078d613c2ec64a83ae254af3c03a86cd725609d1c6f8512aad Incident We are still investigating this issue. We have deployed new configuration to try better connectivity for our connectors which is causing issues with notifications, SLA and workflows. https://status.devrev.ai/incident/878181 Thu, 23 Apr 2026 06:27:21 -0000 https://status.devrev.ai/incident/878181#ad5bbf0ec2904ce764a4e43e8887593a67405b6b6cd51fe15206d683a0b94e0a Incident We are currently experiencing an issue with the Dynamo CDC Connector, which may affect data synchronization for some users. Our team is actively working to resolve the problem and will provide updates as soon as possible. We appreciate your patience and understanding. https://status.devrev.ai/incident/872300 Wed, 15 Apr 2026 14:21:59 -0000 https://status.devrev.ai/incident/872300#5c39e381be7a12f2b1d88944c5db4abe863005460947c2c99b06516b2c25a0d7 Incident We are pleased to inform you that the issue with the Schema Registry Connector has been resolved. The problem was caused by message size limits that temporarily affected the connector's operation. Our team has taken the necessary steps to address this, and the service is now stable and functioning normally. We apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, we are committed to maintaining a reliable service. If you experience any further issues, please do not hesitate to contact us. https://status.devrev.ai/incident/872300 Wed, 15 Apr 2026 13:14:45 -0000 https://status.devrev.ai/incident/872300#cbae91fe98d278bde88ad04816e7453ce05e72a11df145e2ede22f9c902db74d Incident We are currently experiencing a temporary disruption affecting our customization service. Our team is actively working to resolve the issue and restore normal operation. We will provide updates as soon as more information becomes available. Thank you for your patience. https://status.devrev.ai/incident/871395 Tue, 14 Apr 2026 19:11:16 -0000 https://status.devrev.ai/incident/871395#1471e55fbe7d607e321b94cb3aa71c18f385cab5d71ad5a9a5ee3e27f8e57963 Incident We are pleased to inform you that the issue with viewing data on Vista Board has been successfully resolved. We apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, the service is now stable and functioning as expected. If you experience any further issues or have questions, please don't hesitate to contact us. Thank you for being a valued customer. We will follow up here with a full RCA to share more details and how we will prevent this and future incidents recurring. https://status.devrev.ai/incident/871395 Tue, 14 Apr 2026 18:38:41 -0000 https://status.devrev.ai/incident/871395#a4c61ed2b9310de6f49c7d3e5990fdfc5d27145802b4fd9be5697b15aeba25f9 Incident We are pleased to announce that we the applied fixes are working as intended. We will continue to monitor and update if there are any changes. https://status.devrev.ai/incident/871395 Tue, 14 Apr 2026 17:45:20 -0000 https://status.devrev.ai/incident/871395#1f3a73469e67475945e94f2af471c3a9ae351b67b183501507a37be1d1fbadbc Incident We are happy to confirm that all regions mitigations have completed successfully. We are seeing normal response rates, and Vistas operating as expected. We are continuing to monitor over the next hour to ensure there are no residual issues. If we don't see any further issues we will mark the issue resolved. \ \ We deeply apologize for this. This is not acceptable to us and will endeavor this doesn't happen again. We will report with a complete RCA here as soon as it is ready. https://status.devrev.ai/incident/871395 Tue, 14 Apr 2026 16:54:52 -0000 https://status.devrev.ai/incident/871395#30a071ae82c17ed8d2ff2d018b9fbd3310e642020aa6eb0ef4df61d300b181c6 Incident We have confirmed that all orgs in all regions except for AP South have been successfully resolved. We are continuing to monitor this progress. We will update here as the AP South progress continues. https://status.devrev.ai/incident/871395 Tue, 14 Apr 2026 15:43:00 -0000 https://status.devrev.ai/incident/871395#7dca383a5ce5fecc90e43258e7880777b72abfdb89f68ab083d8975ad4d89e3e Incident The mitigation has completed in our EU and AP Northeast regions. We are seeing all customers in those regions return to normal operations, as expected. We are still processing in the US and AP South and AP Southeast regions. We anticipate this will take an hour to complete. Thank you for your continued patience as we continue to monitor. https://status.devrev.ai/incident/871395 Tue, 14 Apr 2026 15:35:00 -0000 https://status.devrev.ai/incident/871395#f6d4dbeefac21bfc1059403e90657797d1826f9408a26c85542ffd83f6690cf9 Incident The mitigation is still processing across all affected regions and we are seeing many Orgs return to normal operations, workflow lag has gone to zero, and Vistas are now displaying all items. We will continue to monitor to ensure all affected regions and customers are resolved. https://status.devrev.ai/incident/871395 Tue, 14 Apr 2026 15:15:44 -0000 https://status.devrev.ai/incident/871395#402009025f13e0b27fa241e8ef44fb978dec35331936666241cf8eb0cc6841b7 Incident We have applied a fix which will allow for the new tickets and updates to process normally. We are seeing the error rates reduce for these. We are still processing the mitigation for the Vista views issues and will update you momentarily when that mitigation is complete. https://status.devrev.ai/incident/871395 Tue, 14 Apr 2026 14:45:25 -0000 https://status.devrev.ai/incident/871395#9b0f9f4427ba317c1adb98662cad1e7c8bbca61d36436bbaa7d02304af7f1586 Incident We have identified the root cause and are currently applying mitigation steps. We expect these steps to take approximately 30-45 mins to complete. We will continue to update you as this progresses. https://status.devrev.ai/incident/871350 Tue, 14 Apr 2026 14:27:02 -0000 https://status.devrev.ai/incident/871350#588437647cd2d8e87de79801d095c5c73ef436417f910146c2559b5ad180d9d8 Incident We are pleased to inform you that the recent outage affecting DevRev services has been fully resolved. The issue, which temporarily impacted system availability, has been addressed. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Thank you for your continued trust. https://status.devrev.ai/incident/871350 Tue, 14 Apr 2026 13:33:43 -0000 https://status.devrev.ai/incident/871350#613fd516287d10a29cd2a3127693fab5161ed8bd5a511f8cbb79e473b354bb94 Incident We have found the root cause and have mitigated the incident. We are seeing our performance return to normal levels but are continuing to monitor the progress closely. We will update in the next 15 mins to ensure that performance has stayed consistent. https://status.devrev.ai/incident/871395 Tue, 14 Apr 2026 13:01:47 -0000 https://status.devrev.ai/incident/871395#dbed429bb6cf5411a6e1c7b3a0d9833fdb67eaf7c27fe1540ad0a316a5ac1c05 Incident We are currently experiencing a temporary issue affecting data display on Vista Board. Our team is actively working to resolve the problem and restore full service. We appreciate your patience and will provide updates as soon as more information is available. https://status.devrev.ai/incident/871350 Tue, 14 Apr 2026 12:12:54 -0000 https://status.devrev.ai/incident/871350#d3846e45e32ef1f86161d0c9a99afa4cb0daaf0a4ce061e8b932e32079182571 Incident We are currently experiencing an issue affecting some users' ability to access our services. Our team is actively working to resolve the problem and restore normal functionality. We will provide updates as soon as more information becomes available. https://status.devrev.ai/incident/865711 Mon, 06 Apr 2026 18:57:53 -0000 https://status.devrev.ai/incident/865711#4cd1df144668bfdead09b96f831cf739a48e951c13dac6279487bac0f4efefeb Incident We are pleased to inform you that the reported issue has now been resolved. The concern you experienced has been thoroughly reviewed and addressed by our team. We apologize for any inconvenience this may have caused and appreciate your patience and understanding throughout the process. Rest assured, our service is now stable and functioning as expected. If you continue to experience any issues or have further questions, please don't hesitate to reach out to us. Thank you for being a valued customer. https://status.devrev.ai/incident/865711 Mon, 06 Apr 2026 14:40:06 -0000 https://status.devrev.ai/incident/865711#a425c08b58106fa15f83967a7d26a261faa0ccb997aa0dca7e016eac3247919f Incident We are aware of a reported issue affecting some customers and are actively investigating the situation. Our team is working to resolve the problem as quickly as possible and will provide updates as they become available. We appreciate your patience and understanding. https://status.devrev.ai/incident/861825 Tue, 31 Mar 2026 20:23:00 -0000 https://status.devrev.ai/incident/861825#da7b482b8453666c6e5d227247209efc805796b97deb04488f958bfe689ea084 Incident We are pleased to report that the changes applied are working as expected and AirSyncs are operating normally. https://status.devrev.ai/incident/861825 Tue, 31 Mar 2026 19:38:00 -0000 https://status.devrev.ai/incident/861825#6a7f8500b321255d352d0cac36a8167fe11350750630d4f2987c35889d9d5a4d Incident We have applied a fix for the DNS issues affecting AirSync and are seeing AirSync jobs complete. We will continue to monitor this closely to ensure these fixes are working as intended. We sincerely apologize for this inconvenience. https://status.devrev.ai/incident/861825 Tue, 31 Mar 2026 18:54:00 -0000 https://status.devrev.ai/incident/861825#b515d34e0de12f6a052ba81d69d0f20154e60dfae6090ba1225005d970174ff6 Incident We are currently investigating degradation in AirSync . Preliminary findings suggest the root cause is linked to DNS resolution issues, and our engineering team is working toward a resolution https://status.devrev.ai/incident/858501 Thu, 26 Mar 2026 22:12:00 -0000 https://status.devrev.ai/incident/858501#9e1c83f44befadb095c0d3be09d7fd63626cd86ae11e772cd1bbef7dc82e8a1d Incident We are pleased to announce we have not had any recurrence of these issues since 6:40 PM UTC and we have observed the impacted customers sending outbound emails successfully. https://status.devrev.ai/incident/858501 Thu, 26 Mar 2026 17:45:00 -0000 https://status.devrev.ai/incident/858501#c8afddda64d13420f4d677f48abcdd5f8089fcb8d8a41c790e4f0c033ba7bacd Incident We experienced an issue with our email integration service where outbound emails were failing to send for a limited set of customers due to an authentication error with the Gmail API (OAuth 2.0 credentials rejection). Impact: Outbound emails from support integrations were not delivered during the affected window. Inbound functionality was unaffected. Timeline: 5:44 PM UTC — First errors detected 6:39 PM UTC — Last errors observed https://status.devrev.ai/incident/857454 Wed, 25 Mar 2026 16:33:26 -0000 https://status.devrev.ai/incident/857454#aee1544645bcdb3d52d185d4f5ad4b7c99e937a5d74176542c08c41384927e88 Incident We are pleased to inform you that the recent unresponsiveness issue has been fully resolved. The underlying cause has been identified and addressed to restore normal service operation. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, our team has taken steps to ensure the stability of the service moving forward. If you experience any further issues or have questions, please do not hesitate to contact us.\ \ Time frame of the incident was from 7:56PM IST to 8:59PM IST. https://status.devrev.ai/incident/857454 Wed, 25 Mar 2026 16:33:26 -0000 https://status.devrev.ai/incident/857454#d129de27a4caf77da1fc52e85bcc04a88cda202458f69df8604d9bd0cdf92e6c Incident We are pleased to inform you that the recent unresponsiveness issue has been fully resolved. The underlying cause has been identified and addressed to restore normal service operation. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, our team has taken steps to ensure the stability of the service moving forward. If you experience any further issues or have questions, please do not hesitate to contact us.\ \ The issue affected all of our agents and not only Computer.\ \ Time frame of the incident was from 2:26 PM UTC to 3:29 PM UTC. https://status.devrev.ai/incident/857454 Wed, 25 Mar 2026 16:25:46 -0000 https://status.devrev.ai/incident/857454#a731e34ff34f1289cf1f11763f20dbd10154443a51f70efc66519def4dd17cb1 Incident We are currently experiencing a temporary issue affecting Computer, which may cause unresponsiveness. Our team is actively working to resolve the problem and restore normal service as quickly as possible. We appreciate your patience and will provide updates as soon as more information is available. https://status.devrev.ai/incident/857454 Wed, 25 Mar 2026 15:23:11 -0000 https://status.devrev.ai/incident/857454#933c9e99ae54cd549b0285abe358f4f2c31e1cf78e480fce9e7b058a5e63327d Incident We are currently experiencing a temporary issue affecting Computer, which may cause unresposivnes. Our team is actively working to resolve the problem and restore normal service as quickly as possible. We appreciate your patience and will provide updates as soon as more information is available. https://status.devrev.ai/incident/845517 Mon, 09 Mar 2026 21:50:00 -0000 https://status.devrev.ai/incident/845517#ce89b24e4c96b64187d4148b08e9841ce9896a5ce62649a76edb53bb64985f11 Incident We have identified the root cause and have applied the fix. We are seeing many orgs have recovered but some are still processing through. Thank you for your patience as we continue to ensure all orgs have recovered properly. https://status.devrev.ai/incident/845517 Mon, 09 Mar 2026 20:40:00 -0000 https://status.devrev.ai/incident/845517#e159c49085cb6c247cca9d343e50a3adf917b88d129d38d8bce894bdc1cf78b3 Incident We are still investigating the issue with Computer not returning proper results when using our SQL engine. We apologize for the disruption and are working as diligently as we can. We will have another update no later than 1 hour. https://status.devrev.ai/incident/845517 Mon, 09 Mar 2026 20:18:00 -0000 https://status.devrev.ai/incident/845517#aedb1b73f438df4a3c150b34287f71b5686e50b1b67091dbd0b38b1edff421f8 Incident We are currently investigating an issue where Computer is not returning expected results, specifically when using our backend SQL. Currently, this may result in Computer returning unexpected results, or potentially no results at all. Our engineering team is actively working on to review and mitigate. https://status.devrev.ai/incident/833425 Wed, 25 Feb 2026 22:49:03 -0000 https://status.devrev.ai/incident/833425#999cb59858eaf936b7e3bcd7c8893c95bcf7ea005bafcd7068d207e43af6147c Incident We are pleased to inform you that the issue causing delayed events has been resolved. If you experience any further issues or have questions, please do not hesitate to contact us. Thank you for your continued trust. https://status.devrev.ai/incident/833425 Wed, 25 Feb 2026 22:03:00 -0000 https://status.devrev.ai/incident/833425#a777673a218eb5c8e2737a8ec2b03c79cab0b188d20431324d6e04067da79c73 Incident We are seeing all events return to expected timings. We are continuing to monitor the situation to ensure the problem is resolved. We will provide updates as soon as more information becomes available. Thank you for your patience. https://status.devrev.ai/incident/833425 Wed, 25 Feb 2026 20:37:40 -0000 https://status.devrev.ai/incident/833425#5bc26fb2b1f9bbcefaa77a240ff9a5e36f630304a60fa48cb5bc6ffc909b88f0 Incident We are currently experiencing an issue affecting events and their processing within our us-east-1 cluster. Our team is actively working to resolve the problem and restore normal service. We will provide updates as soon as more information becomes available. Thank you for your patience. https://status.devrev.ai/incident/830740 Sun, 22 Feb 2026 19:09:58 -0000 https://status.devrev.ai/incident/830740#a22ba057b95303f142a51acb5094f747e074e2589cfef206bab1ed6a8e5b67aa Incident We are pleased to inform you that the recent login issues affecting login access for DevRev users have been fully resolved. The outage was caused by a temporary service disruption, which has now been addressed. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, our services are now stable and functioning normally. If you experience any further issues or have questions, please do not hesitate to contact us. Thank you for your continued trust. https://status.devrev.ai/incident/830740 Sun, 22 Feb 2026 18:51:44 -0000 https://status.devrev.ai/incident/830740#f16fd93733fad26529aa26819a526f43dd82731816fffcfeb87fac7f232d6bcf Incident The disruptions affecting login access for DevRev users have been mitigated, but we are still closely observing the system in case of further issues https://status.devrev.ai/incident/830740 Sun, 22 Feb 2026 17:37:00 -0000 https://status.devrev.ai/incident/830740#4a61c6d83b76cd657bcc2b8031de27d7ded2ddbbd3ca26ad436f062e45a54f3d Incident We are currently experiencing a temporary disruption affecting login access for DevRev users. Our team is actively working to resolve the issue and restore normal service. We appreciate your patience and will provide updates as soon as possible. https://status.devrev.ai/incident/823390 Wed, 11 Feb 2026 17:35:01 -0000 https://status.devrev.ai/incident/823390#ee03fa33ee1eb950486be539761c10249b4dcf6774224653eeaf512cb4b6fdae Incident We are pleased to inform you that the recent issue has been fully resolved. The service is now stable and functioning as expected. We apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, we are committed to providing a reliable experience and will continue to monitor the system to ensure its stability. If you experience any further issues or have questions, please don't hesitate to reach out to our support team. Thank you for being a valued customer. https://status.devrev.ai/incident/823390 Wed, 11 Feb 2026 15:06:42 -0000 https://status.devrev.ai/incident/823390#9cef91b099a6904fb96b92ce20c68899af9fcde6a095f51b6d0e339f769c2e5f Incident We are currently experiencing an issue that is impacting access to some content on Marketplace. Our team is actively working to resolve the problem and restore full service as quickly as possible. We appreciate your patience and will provide updates as soon as more information is available. https://status.devrev.ai/incident/817598 Tue, 03 Feb 2026 10:56:00 -0000 https://status.devrev.ai/incident/817598#8d3f587223324f94b391aacacd334e50a9bfdb4371599c18c170bd1de49fab7a Incident We are pleased to inform you that the recent email notification issues have been fully resolved. The incident was caused by a change email provider settings, which temporarily affected email delivery. Our team has taken the necessary steps to update and secure the system, restoring normal service. We apologize for any inconvenience this may have caused and appreciate your patience and understanding. Rest assured, our service is now stable and functioning as expected. If you experience any further issues or have questions, please don't hesitate to contact us. https://status.devrev.ai/incident/817598 Mon, 02 Feb 2026 10:00:00 -0000 https://status.devrev.ai/incident/817598#5c683f4ea0d6e9e6ba4cea0bd8f4ff02ea5e9b09fe26ca3d66f306fb1c17b3a0 Incident We experienced a temporary disruption in email notifications due to a recent update to our system. The issue has been identified and resolved, and email delivery has returned to normal. We apologize for any inconvenience this may have caused. https://status.devrev.ai/incident/813735 Wed, 28 Jan 2026 18:32:00 -0000 https://status.devrev.ai/incident/813735#0a4fcbe502888da0aaaf3e1fe53a865957a40c09ed2e04bf277793a3e7ebf3b9 Incident The email integration issue on dev-0 has been successfully resolved. The service was temporarily affected, but our team has taken the necessary steps, by adding the "missing" MX records to DNS, to restore full functionality. We apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. https://status.devrev.ai/incident/813735 Wed, 28 Jan 2026 18:32:00 -0000 https://status.devrev.ai/incident/813735#b359cd04ebcdb6c0fec116793da7a99fdb95caeb844dc0790c129e0ce0288345 Incident The email integration issue on dev-0 has been successfully resolved. The service was temporarily affected, but our team has taken the necessary steps, by adding the "missing" MX records to DNS, to restore full functionality. We apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. https://status.devrev.ai/incident/813735 Wed, 28 Jan 2026 17:50:00 -0000 https://status.devrev.ai/incident/813735#76688ef8c8fce445d180bedd3914d712c9c6c593c3f6aec8ce4938ec0032df51 Incident We are actively working with the relevant team to resolve the connection issue. This is currently only affecting DevRev's ability to send outbound emails and isn't affecting any customer accounts at this time. https://status.devrev.ai/incident/813735 Wed, 28 Jan 2026 16:35:41 -0000 https://status.devrev.ai/incident/813735#67340eb3e27597fba4b3e5e1689c7482a39d8fb35b47f3a7fb4ea93b58a5aeba Incident We are currently experiencing an issue with our email integration service, which may affect email-related features. Our team is actively working to resolve the problem and restore normal service. We will provide updates as soon as more information becomes available. https://status.devrev.ai/incident/796133 Tue, 30 Dec 2025 14:57:39 -0000 https://status.devrev.ai/incident/796133#89a8a47a0bb843eaabfca406962c11bd99518f2cdfd3ad10085f015edd058c2e Incident We are pleased to inform you that the login issue affecting organizations in the AP South region has been resolved. The underlying problem has been addressed, and your access should now be seamless. We apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, our service is stable and functioning as expected. If you experience any further issues or have questions, please don't hesitate to reach out to our support team. https://status.devrev.ai/incident/796133 Tue, 30 Dec 2025 14:15:11 -0000 https://status.devrev.ai/incident/796133#793418db093f3bdc6ae7845449809c86efc8a377095a4ed0350a640d21b06300 Incident We are currently experiencing a login issue affecting users in the AP South region. Our team is actively working to resolve the problem and restore normal access. We will provide updates as soon as more information becomes available. https://status.devrev.ai/incident/783740 Wed, 10 Dec 2025 12:52:00 -0000 https://status.devrev.ai/incident/783740#5e374ec2bb62bb9094d96fa0187b6fae64aaa06dc1d7059e3a7f21115e1c0d50 Incident We are pleased to inform you that the Redis EU region memory error issue has been successfully resolved. This incident involved temporary memory allocation problems that affected service stability. Our team has taken the necessary steps to address the root cause and ensure smooth operation. We apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, the service is now stable and functioning as expected. If you experience any further issues or have questions, please do not hesitate to contact us. https://status.devrev.ai/incident/783740 Wed, 10 Dec 2025 09:59:18 -0000 https://status.devrev.ai/incident/783740#dd60cb3e5733491ec95421cf5096afb17292a616774d2d681f6b23fcc16d08c7 Incident We are currently experiencing a temporary issue affecting Redis services in the EU region. Our team is actively working to resolve the problem and restore normal service as quickly as possible. We appreciate your patience and will provide updates as soon as more information is available. https://status.devrev.ai/incident/773117 Thu, 27 Nov 2025 06:58:37 -0000 https://status.devrev.ai/incident/773117#10422b136f79642a5a1646c8daa15d3bcfb75ef314a57b0c5b07519cb689e4ab Incident We are pleased to inform you that the issue with blank attachments in the AP South organization has been fully resolved. The problem was caused by a temporary system glitch, which has now been addressed. We apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, the service is now stable and functioning as expected. If you experience any further issues or have questions, please do not hesitate to contact us. https://status.devrev.ai/incident/773117 Mon, 24 Nov 2025 10:58:49 -0000 https://status.devrev.ai/incident/773117#22d77a465f09eb5aff1e72fe066db86f631f65976cb78306e384306a6a8ca6d7 Incident We are currently experiencing a problem with attachments appearing blank in the AP South region. Our team is actively working to resolve this issue and restore normal service. We appreciate your patience and will provide updates as soon as more information is available. https://status.devrev.ai/incident/770137 Wed, 19 Nov 2025 10:04:00 -0000 https://status.devrev.ai/incident/770137#ce8e1d3f721cd1378df3dc17e1a3b474e8d555af9e0f66bb20d47424577690d7 Incident We are currently experiencing a temporary issue with the Identity service, which may affect some customers' ability to access the platform. Our team is actively working to resolve the problem and restore normal service. We appreciate your patience and will provide updates as soon as possible https://status.devrev.ai/incident/769018 Tue, 18 Nov 2025 14:57:00 -0000 https://status.devrev.ai/incident/769018#6f365291ef9562eba7cee42b528beeb84783842458cd8a8acc281e86728b8941 Incident We are seeing all services return to normal operating levels after applying the appropriate infrastructure changes. We will continue to monitor over the next few hours. https://status.devrev.ai/incident/769018 Tue, 18 Nov 2025 14:26:19 -0000 https://status.devrev.ai/incident/769018#c4ba4d42610a77dad22b0f62e8039df67f440d10f407fb9ca50e5bb73c00aca1 Incident We have identified the root cause of the database connectivity issue, and our engineers are currently implementing a fix. We will continue to monitor the situation and provide updates as progress is made. https://status.devrev.ai/incident/769018 Tue, 18 Nov 2025 14:14:04 -0000 https://status.devrev.ai/incident/769018#43b9acad0cffa302b841b9f1184b23dd5adbcd146e52ce5541ae554ade065652 Incident We are continuing to investigate the database connectivity issue. We will provide another update shortly with more information. https://status.devrev.ai/incident/769018 Tue, 18 Nov 2025 13:37:56 -0000 https://status.devrev.ai/incident/769018#647ff5c5bfe7f346cb6a557d336a3614e717c8129f7bd985bb1c332c147daadc Incident We are currently investigating a database connectivity issue impacting our applications availability. Our engineers are working to resolve this as quickly as possible. https://status.devrev.ai/incident/769018 Tue, 18 Nov 2025 11:18:09 -0000 https://status.devrev.ai/incident/769018#2cb87c10ae342bebed928355af7be1b3e30251efd09d3bad23f334c359e435f2 Incident We are currently experiencing a db connectivity issues, we will resolve this issue https://status.devrev.ai/incident/769122 Tue, 18 Nov 2025 09:59:00 -0000 https://status.devrev.ai/incident/769122#01222b5ff2d0dd95c38b9bf117d3255af5d24dddcb4588780f95f635bd87874b Incident We are currently experiencing a temporary issue with the Identity service, which may affect some customers' ability to access the platform. Our team is actively working to resolve the problem and restore normal service. We appreciate your patience and will provide updates as soon as possible https://status.devrev.ai/incident/766686 Sun, 16 Nov 2025 20:46:00 -0000 https://status.devrev.ai/incident/766686#01aa7f2ca8f2f79a01192064c0424676dc39865a8858fc1d784fa8f451c8902f Incident We have confirmed that all services have returned to normal and are operating as expected. Thank you for your patience. https://status.devrev.ai/incident/766686 Sun, 16 Nov 2025 20:25:00 -0000 https://status.devrev.ai/incident/766686#6983e25299f64834684fe4e22b5a0faf0a6960ce764ca24f0c2e38e1026c8cb7 Incident We are seeing login rates turn to their normal levels. We are closely monitoring this to ensure all of our customers are able to log back in. https://status.devrev.ai/incident/766686 Sun, 16 Nov 2025 20:08:00 -0000 https://status.devrev.ai/incident/766686#3eb15ee9c801b82158736784c1d9db7d223a1d7377781e9ba2c3325804cc510e Incident We have identified the issue impacting the ability to access app,DevRev.ai. We have confirmed with our service provider that they are having an outage and their engineering team is working on a resolution. This is only affecting login to app.devrev.ai and auth.devrev.ai. We will keep you updated as soon as we have more information, no more than 30 minutes. https://status.devrev.ai/incident/766686 Sun, 16 Nov 2025 20:04:00 -0000 https://status.devrev.ai/incident/766686#4e1922ee4fbe2e27ab5e564a64c4009f6042c6ccb9f0a37409adda1f9ffb2733 Incident We have identified an issue with one of our service providers that is preventing some users from logging into DevRev. The provider is aware and is working on a resolution. We will keep this status updated as soon as we have more information. https://status.devrev.ai/incident/766686 Sun, 16 Nov 2025 19:55:00 -0000 https://status.devrev.ai/incident/766686#42ecda977c6fcc32f76557b9f3f2faad4252c7dc8c06e618edcf370f39940c41 Incident We have identified an issue with one of our service providers that is preventing some users from logging into DevRev. The provider is aware and is working on a resolution. We will keep this status updated as soon as we have more information. https://status.devrev.ai/incident/762967 Wed, 12 Nov 2025 15:06:24 -0000 https://status.devrev.ai/incident/762967#8555ded9a0678f30d62deece364c24cfedae00b92354e9d854f5cb548c9b4f2f Incident We are pleased to inform you that the previously reported issues regarding logging into our workspaces have been successfully mitigated. https://status.devrev.ai/incident/762967 Wed, 12 Nov 2025 14:27:57 -0000 https://status.devrev.ai/incident/762967#90c5bca7a1a5b027b4fe8639c0dbbfb0a11db00f279a13f92b5e60269b88fca0 Incident Hello team, We have identified specific issues that are currently affecting some of our services. As a result, users may experience difficulties with loading content or logging into their organizations within DevRev, which is impacting several services. Our team is diligently investigating the matter and working towards a resolution. We are also coordinating with our engineering team to obtain an estimated time of arrival for the fix. We will keep you updated with any developments as they occur. We sincerely apologize for the inconvenience and appreciate your understanding. https://status.devrev.ai/incident/762193 Tue, 11 Nov 2025 17:16:34 -0000 https://status.devrev.ai/incident/762193#be80c1702abf4d9c80d2ed8e57b200043de9dddf00068b21269434d565eaabbe Incident We are pleased to inform you that the latency issues affecting timeline entries and cluster performance have been resolved. Our team identified and addressed the underlying cause to restore optimal service. We apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. The service is now stable and performing as expected. If you experience any further issues or have questions, please don't hesitate to reach out to our support team. https://status.devrev.ai/incident/762193 Tue, 11 Nov 2025 15:12:00 -0000 https://status.devrev.ai/incident/762193#d6a8d3ccb3e9522cce051238ba0cde70c93c51383fd94d4e25cbb8a557b4c03e Incident We have deployed a fix and are monitoring! We have deployed a fix and are seeing the latencies across the affected services returning to our expected performance levels. We appreciate your patience as we continue to ensure this is truly resolved. https://status.devrev.ai/incident/762193 Tue, 11 Nov 2025 13:10:00 -0000 https://status.devrev.ai/incident/762193#da5ccf28ed3b923300f96b6c3dd5d8981f6755b556978c5e946ff0874de05985 Incident We are still looking into it. We have made some adjustments are are seeing some improvements in response times but not enough. We are still investigating and will continue to keep you posted. https://status.devrev.ai/incident/762193 Tue, 11 Nov 2025 10:10:11 -0000 https://status.devrev.ai/incident/762193#6ad10b16660797a97687813740faca723ed048db7ee9dc50e97bc10dcac563a6 Incident We are currently experiencing some delays affecting the speed of timeline entries and overall cluster performance. Our team is actively working to resolve the issue and restore normal service. We appreciate your patience and will provide updates as soon as more information is available. https://status.devrev.ai/incident/761449 Mon, 10 Nov 2025 12:28:23 -0000 https://status.devrev.ai/incident/761449#ae9c653316523eb16077999bbd8e548fc2079494ca80d254b0c2dfe7465c1ef8 Incident We are pleased to inform you that the send button issue affecting multiple organizations has been successfully resolved. The problem was identified and addressed promptly to restore normal functionality. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, our service is now stable and operating as expected. If you experience any further issues or have questions, please do not hesitate to reach out to our support team. Thank you for your continued trust. https://status.devrev.ai/incident/761449 Mon, 10 Nov 2025 08:07:13 -0000 https://status.devrev.ai/incident/761449#37a1eb2d1457ac841b224accfa08e084df693d1cbacf4905ec412f9778b45807 Incident We’re investigating reports that some users are unable to send follow-up messages in the PLuG chat widget after their initial message. This issue affects only a subset of organizations and may cause the Send button to appear unresponsive in ongoing conversations. Our team has identified the cause and is working on a hotfix. https://status.devrev.ai/incident/758495 Wed, 05 Nov 2025 14:25:30 -0000 https://status.devrev.ai/incident/758495#fb4e055e14589c0dd55d3f0dc7cc42b0088420f18421f0a916ebf9bef370ee4b Incident We are pleased to inform you that the recent issues affecting workflow triggers have been successfully resolved. The underlying problem that prevented workflows from activating has been addressed, and the system is now functioning normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, we are committed to providing a stable and reliable service moving forward. If you experience any further issues or have questions, please do not hesitate to contact our support team. https://status.devrev.ai/incident/758495 Wed, 05 Nov 2025 14:25:30 -0000 https://status.devrev.ai/incident/758495#9a9cca03ecf532589c5e73f6551e10b68dffa4e1d08e54721659da5a1441ef84 Incident We are pleased to inform you that the recent issues affecting workflow triggers have been successfully resolved. The underlying problem that prevented workflows from activating has been addressed, and the system is now functioning normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, we are committed to providing a stable and reliable service moving forward. If you experience any further issues or have questions, please do not hesitate to contact our support team. https://status.devrev.ai/incident/758495 Wed, 05 Nov 2025 13:39:47 -0000 https://status.devrev.ai/incident/758495#36f9e1e79e4f16d6df5447c458ce259da43faf7365e1dfa7eec9fb65c6da3b62 Incident System performance has largely **recovered**, and API latencies have returned to normal levels. Workflows, email delivery, and Snap-in integrations are **now operational**.\ \ We are continuing to **monitor the systems closely** for any residual impact. https://status.devrev.ai/incident/758495 Wed, 05 Nov 2025 11:59:00 -0000 https://status.devrev.ai/incident/758495#7fed2da44e5aee1955b72e34ba63cb417a4b11605a0157c880c37a171312d04a Incident We are investigating an ongoing issue causing increased API latency and intermittent failures across multiple services. This is impacting workflows, email delivery, and Snap-in integrations for some customers. Our team is actively working to resolve the issue and restore normal service. We appreciate your patience and will provide updates as soon as possible. https://status.devrev.ai/incident/755844 Sat, 01 Nov 2025 13:25:00 -0000 https://status.devrev.ai/incident/755844#c7c9fb7dd90c796e154d577cbdfd1a1a909ae604b7e3aec78a13b183141a7832 Incident We are pleased to inform you that our service issue has been fully resolved. The recent downtime was caused by upstream errors, which have now been addressed. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, our service is stable and functioning normally. If you experience any further issues, please do not hesitate to contact us. Thank you for your continued trust. https://status.devrev.ai/incident/755844 Sat, 01 Nov 2025 11:23:00 -0000 https://status.devrev.ai/incident/755844#a5fb3bffa92108c700050190469dea4063d69bf36a3ee75a98e01fa8382cafe8 Incident We are currently experiencing a temporary outage some services. Our team is actively working to resolve the issue and restore normal service as quickly as possible. We appreciate your patience and will provide updates as soon as more information is available. https://status.devrev.ai/incident/752918 Tue, 28 Oct 2025 12:46:35 -0000 https://status.devrev.ai/incident/752918#7e1afe402dfdc3fcbb5d86f46ebc98e74a1ad83df4c2a14d64104238ed25cdd8 Incident We are pleased to inform you that the recent service outage has been fully resolved. The issue, which temporarily affected some of our services, has been addressed through our standard procedures to restore normal operation. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, our service is now stable and functioning as expected. If you experience any further issues or have questions, please do not hesitate to contact us. Thank you for your continued trust and support. https://status.devrev.ai/incident/752918 Tue, 28 Oct 2025 10:42:56 -0000 https://status.devrev.ai/incident/752918#8e75e8b46e985f224340c06e75a65cc4c456f3d24ada60cfd5845f977fbb433b Incident We are currently experiencing a service disruption that may impact your ability to access your account. Our team is actively working to resolve the issue and restore normal service as quickly as possible. We will provide updates as we have more information. This is an intermittent issue, you may or may not experience this. https://status.devrev.ai/incident/748309 Tue, 21 Oct 2025 14:47:19 -0000 https://status.devrev.ai/incident/748309#09c00d1b0b4f0ea31b78c894b96b4c533d452193eb7e19bc1450844ad491e821 Incident We are pleased to inform you that the recent delays and lag issues with the Workflow Trigger Node have been resolved. The underlying cause has been addressed, and our team has taken steps to ensure smoother performance moving forward. We apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, the service is now stable and functioning as expected. If you experience any further issues or have questions, please don't hesitate to reach out to our support team. https://status.devrev.ai/incident/748309 Tue, 21 Oct 2025 13:36:43 -0000 https://status.devrev.ai/incident/748309#b0225a2c5c46bbdd254fdd47b1207943fc084e192c8f8805019f65314adf6318 Incident We are currently experiencing delays with the workflow trigger system, which may cause some processes to start later than expected. Our team is actively working to resolve the issue and restore normal service. We appreciate your patience and will provide updates as soon as more information is available. https://status.devrev.ai/incident/746801 Mon, 20 Oct 2025 09:46:00 -0000 https://status.devrev.ai/incident/746801#0f69b0b89ef7ab28ecac2b8973a133e39b33bd9bbf206fea9a62d21707042b1f Incident The AWS outage in the us-east-1 region has been resolved. Access to DevRev has been restored, and all services are now operating normally. https://status.devrev.ai/incident/747617 Mon, 20 Oct 2025 07:12:00 -0000 https://status.devrev.ai/incident/747617#eb4da64060278d1dc9c18d64792fbdf05842aedfc19c3a620f78f107e20fce0d Incident Good news! Everything is back up and running. The issues affecting issue creation, avatar loading, and email delivery have been fully resolved. Our team has confirmed all systems are operating normally. We'll be sharing full details about what happened and the steps we've taken in a follow-up post soon. Thanks so much for your patience while we worked on this! https://status.devrev.ai/incident/746801 Mon, 20 Oct 2025 06:50:00 -0000 https://status.devrev.ai/incident/746801#11f39ab0ee1e5b2bd7330dea4b1740d5bb343106e16eaf8be269fcb33e1d07d7 Incident AWS is currently experiencing an outage in the us-east-1 region, which is impacting access to DevRev for users in this region. https://health.aws.amazon.com/health/status https://status.devrev.ai/incident/732786 Fri, 26 Sep 2025 12:05:00 -0000 https://status.devrev.ai/incident/732786#2a58da3a4c79908a76d40f56745db6829789ba96c121cc97a04ec069f6aa0ef4 Incident We're pleased to inform you that the issue affecting the app performance and login issue has been successfully resolved. Our team identified the root cause and applied a fix to restore full functionality. We apologize for any inconvenience this may have caused and sincerely appreciate your patience and understanding while we worked to resolve the matter. Preventive measures are being taken to avoid similar issues in the future. https://status.devrev.ai/incident/732786 Fri, 26 Sep 2025 10:10:00 -0000 https://status.devrev.ai/incident/732786#f7abbdb04536c601175d1207925b29deb2e3cfc3871c21d588e889c292869099 Incident We are currently experiencing an incident where users may face slowness across the DevRev platform or encounter issues with logging in. The incident began at approximately 3:40 PM IST, and our engineering team is actively investigating the root cause. We apologise for the inconvenience and appreciate your patience as we work to resolve this issue as quickly as possible. Further updates will be shared here as they become available. https://status.devrev.ai/incident/728715 Fri, 19 Sep 2025 16:50:00 -0000 https://status.devrev.ai/incident/728715#22b6db54368dfa2564e9c994ce62f677aa0ff2d0199776238257b35746c2ca0f Incident We are pleased to inform you that the recent workflow event processing delay has been resolved. The issue involved a temporary lag in processing events, which has now been addressed through our standard procedures. We apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, our services are now stable and functioning as expected. If you experience any further issues or notice any irregularities, please do not hesitate to contact us. Thank you for your continued trust. https://status.devrev.ai/incident/728715 Fri, 19 Sep 2025 16:00:53 -0000 https://status.devrev.ai/incident/728715#6ea4718c9f5f0e2a0807bc933a6b8cebb139e378cc773b79ed9838e3e960f38b Incident We are currently experiencing delays in processing workflow events in our EU-Central region. Our team is actively working to resolve the issue and restore normal service. We will provide updates as soon as more information becomes available. https://status.devrev.ai/incident/724093 Sun, 14 Sep 2025 23:16:22 -0000 https://status.devrev.ai/incident/724093#85462b6d4e636f7551eebc6947a5b7a53ec855eaf5c2b07ecaeffeae96c8eff0 Incident We are pleased to inform you that the issue causing delays in processing workflow events has been resolved. The disruption was due to an unexpected system slowdown, which has now been addressed. We apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, our service is now stable and functioning as expected. If you experience any further issues or have concerns, please do not hesitate to contact us. https://status.devrev.ai/incident/724093 Sun, 14 Sep 2025 13:19:05 -0000 https://status.devrev.ai/incident/724093#3f7a5be4d6e238399ec50971b880d04e6ad874499413a11e8ebea9a067d26bfe Incident We are currently investigating an issue where workflow executions are delayed in Asia/Mumbai region due to a vendor issue. https://status.devrev.ai/incident/721669 Wed, 10 Sep 2025 06:28:56 -0000 https://status.devrev.ai/incident/721669#f2cac792f0b243eb4ea520984cd06d5045b69d76aaea3b14d51ed6854dd9a014 Incident We are pleased to inform you that the issue preventing users from filling mandatory text fields has been successfully resolved. This incident was caused by a temporary system glitch, which has now been addressed through our latest updates. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, our service is now stable and functioning as intended. If you experience any further issues or have questions, please do not hesitate to contact our support team. https://status.devrev.ai/incident/721669 Wed, 10 Sep 2025 05:22:45 -0000 https://status.devrev.ai/incident/721669#a5bec5a968e532cdda6f6f12ba5ea0e76476016e8b468a79eae3f6bb0ea8f9cc Incident We are currently experiencing a technical issue that is preventing some users from filling out required text fields. Our team is actively working to resolve the problem and restore normal functionality. We appreciate your patience and will provide updates as soon as more information is available. https://status.devrev.ai/incident/718482 Fri, 05 Sep 2025 12:30:12 -0000 https://status.devrev.ai/incident/718482#7d6494809bdaf93bdf7ee88a4ffaa0f39934422651af5408552e834444e176aa Incident We are pleased to inform you that the recent issues with Jira sync failures for Airdrop have been fully resolved. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. The service is now stable and functioning as expected. If you experience any further issues or have questions, please do not hesitate to reach out to our support team. https://status.devrev.ai/incident/718482 Thu, 04 Sep 2025 22:24:41 -0000 https://status.devrev.ai/incident/718482#df1d2aadc1638d524405b35209b1edba8e7053772099ec6ebb55246d16a91f3b Incident We are seeing a significant improvement in sync success rates. While most syncs are now functioning normally, we are continuing to work on resolving the remaining isolated failures until full service is fully restored.” https://status.devrev.ai/incident/718482 Thu, 04 Sep 2025 17:51:48 -0000 https://status.devrev.ai/incident/718482#d11a1b7fe85a13c3b9e2c6b4ed6e11d531b17e96b18a815f3e0c4881f071644b Incident We have deployed a fix and are closely monitoring the situation to confirm that the issue has been resolved. https://status.devrev.ai/incident/718482 Thu, 04 Sep 2025 14:39:10 -0000 https://status.devrev.ai/incident/718482#461455a0fef7abf4aa54e9b129c567f1a7c3efe93a38445a73ae9d364112da06 Incident We are currently experiencing issues with the Jira Airdrop service synchronization due to a third party provider issue, which may affect some users. Our team is actively working to resolve the problem and restore normal operation. We will provide updates as soon as more information becomes available. https://status.devrev.ai/incident/716232 Mon, 01 Sep 2025 06:02:57 -0000 https://status.devrev.ai/incident/716232#d11fa24e2b29028db1e8ae58783667450e1a6ae3f95bc27dc140904235c5b91a Incident We are pleased to inform you that the issue with the missing PLuG at the bottom of the DevRev and Portal homepage has been successfully resolved. The display has been restored to ensure a complete and seamless user experience. We apologize for any inconvenience this may have caused and appreciate your patience and understanding as we worked to fix the issue. Rest assured, the service is now stable and functioning as intended. If you continue to experience any difficulties or have further questions, please don't hesitate to reach out to our support team. https://status.devrev.ai/incident/716232 Mon, 01 Sep 2025 02:01:15 -0000 https://status.devrev.ai/incident/716232#95449f99eab871ad52e4206948388470ec792d6e921435197fb6e049d1ef6db2 Incident We are currently aware that the link to the PLuG section at the bottom of the DevRev and Portal homepage is temporarily unavailable. Our team is actively working to resolve this issue and restore the link as soon as possible. We appreciate your patience and will provide updates once the issue is fixed. https://status.devrev.ai/incident/714972 Sat, 30 Aug 2025 05:36:41 -0000 https://status.devrev.ai/incident/714972#1d79041a8bf11088ece6542fe5f35302d9756b6e5380d2e1db2c9b18be0c9a9e Incident We are pleased to inform you that the recent issue causing frequent logout problems has been fully resolved. We identified and addressed the underlying cause to ensure a smoother and more reliable experience. We apologize for any inconvenience this may have caused and sincerely appreciate your patience and understanding during this time. Rest assured, our service is now stable and functioning as intended. If you continue to experience any issues or have concerns, please do not hesitate to reach out to our support team. Thank you for your continued trust. https://status.devrev.ai/incident/714972 Fri, 29 Aug 2025 20:17:48 -0000 https://status.devrev.ai/incident/714972#8b51a8f360110e40b7481f05f2b23f25863dd900a5dd87e78f81873b2aa8268e Incident We are currently experiencing degraded performance across our platform. Some users may encounter issues that require them to log in again to continue using our services. Our engineering team has identified a fix and is working to properly test and implement. We are currently conducting thorough testing to ensure the solution resolves the problem without introducing additional issues. Implementation will begin once testing is complete. We sincerely apologize for any inconvenience this may cause and appreciate your patience as we work to resolve this issue. https://status.devrev.ai/incident/714972 Fri, 29 Aug 2025 20:13:00 -0000 https://status.devrev.ai/incident/714972#0593c7536f21e1cdd9823a459b6755e3ea635b102d6303fe595f7e1238ab260b Incident We are currently experiencing degraded performance across our platform. Some users may encounter issues that require them to log in again to continue using our services Our engineering team has identified a fix and is working to properly test and implement. We are currently conducting thorough testing to ensure the solution resolves the problem without introducing additional issues. Implementation will begin once testing is complete. We sincerely apologize for any inconvenience this may cause and appreciate your patience as we work to resolve this issue. https://status.devrev.ai/incident/714972 Fri, 29 Aug 2025 19:16:57 -0000 https://status.devrev.ai/incident/714972#b5c7930abf2d09f90f487ae905df09adc00617fe88dca59bd723070b4e423897 Incident We are continuing to work on this issue. Our team is investigating and will provide another update once we have more information. https://status.devrev.ai/incident/714972 Fri, 29 Aug 2025 18:09:15 -0000 https://status.devrev.ai/incident/714972#07ce660d8c0645de5dcf474532016a0561a5fd8e111cceaca5b632db1b31a945 Incident We have deployed a hotfix to address the issue causing frequent logouts. The fix is now in effect, and we're monitoring the situation closely to confirm stability. https://status.devrev.ai/incident/714972 Fri, 29 Aug 2025 12:32:00 -0000 https://status.devrev.ai/incident/714972#1c671bbbeeaaf799063a77b672b86a6d6f58ac9753fb45c9e59739ce8f786366 Incident We’re aware of an issue causing users to be logged out frequently and prompted to log in again. Our team is investigating. We’ll share updates as soon as possible. Thank you for your patience. https://status.devrev.ai/incident/621405 Wed, 23 Jul 2025 10:18:00 -0000 https://status.devrev.ai/incident/621405#d06caa086ef016d45d77aea4af3d0f9db6edd57be259030cde398bcf426b7d7f Incident We're pleased to inform you that the issue affecting ticket ID display in conversations has been fully resolved. The root cause was identified as an access-related problem with tickets converted from conversations. Our team has implemented the necessary fixes to restore normal functionality. We apologize for any inconvenience this may have caused and appreciate your patience during this time. The service is now stable, and no further issues are expected. If you encounter any related problems or have questions, please contact our support team. https://status.devrev.ai/incident/621967 Fri, 18 Jul 2025 15:07:04 -0000 https://status.devrev.ai/incident/621967#c497b9a8a7a9f0b9a91f3be2c8af7b84de07c0969e8132931762dc247baae1e1 Incident We are pleased to inform you that the issue with viewing tickets in the PLuG Widget has been successfully resolved. The problem was related to a temporary glitch that has now been addressed through our latest updates. We apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, the service is now stable and functioning as expected. If you experience any further issues or have questions, please don't hesitate to reach out to our support team. Thank you for being a valued customer. https://status.devrev.ai/incident/621967 Fri, 18 Jul 2025 13:28:21 -0000 https://status.devrev.ai/incident/621967#3aeb9e8cfe28eb4f2feed5e332521263f806e5834f24d5183c3c8a24adfada3c Incident We are currently experiencing a temporary issue where tickets are not visible in the PLuG (Chat) Widget. However, these tickets can be viewed from the Support portal. Our team is actively working to resolve the problem and will provide updates as soon as possible. Thank you for your patience. https://status.devrev.ai/incident/621405 Thu, 10 Jul 2025 08:38:12 -0000 https://status.devrev.ai/incident/621405#7a54df93dc5305a890c07b2828637ecf84de7709e36216b68530128305ee90b6 Incident We are currently experiencing a temporary issue where tickets created via the PLuG (chat) widget are not displaying within the widget interface. However, these tickets are being successfully created and can be viewed from the Support portal. Our team is actively working to resolve the problem and will provide updates as soon as possible. Thank you for your patience. https://status.devrev.ai/incident/604390 Tue, 17 Jun 2025 10:00:45 -0000 https://status.devrev.ai/incident/604390#a62fe441999de6377fe134f2639dfd0a760796ff858f4d6ea4b7ec7245addad9 Incident We are pleased to inform you that the issue with linking GitHub accounts has been resolved. This incident was caused by a temporary break in our API, which affected the account linking process. Our team has worked diligently to restore functionality and ensure that the service is now operating smoothly. https://status.devrev.ai/incident/604390 Tue, 17 Jun 2025 06:08:15 -0000 https://status.devrev.ai/incident/604390#5e06be682cc63077804de82645c67d74a1663a49d83def55257e5d2c03ee4bc9 Incident We are currently experiencing an issue with linking GitHub accounts, which may affect your ability to connect your account at this time. Our team is actively working to resolve this matter and we will provide updates within the next few hours. Thank you for your patience as we work to restore full functionality. https://status.devrev.ai/incident/575738 Thu, 22 May 2025 18:11:48 -0000 https://status.devrev.ai/incident/575738#8144f4815d40c58fda8d9adaedf546a6f0a218c07dd40a781d64c0c984aaddfc Incident We are pleased to inform you that the message sync issues with the Slack app have been resolved. Our team identified the root cause of the problem and implemented the necessary changes to restore full functionality. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. We are confident that the service is now stable, and you should experience seamless message syncing moving forward. If you encounter any lingering issues, please do not hesitate to reach out to us for assistance. Thank you for your continued support! https://status.devrev.ai/incident/575789 Thu, 22 May 2025 16:43:38 -0000 https://status.devrev.ai/incident/575789#541c8cb20c37553d6c719bb5f6756c1af5737d3f568cb2d1ee11afce524032ef Incident We are pleased to inform you that the issue regarding the 500 Status Code Error when creating timeline entries has been resolved. Our team identified the root cause and implemented the necessary changes to restore full functionality. https://status.devrev.ai/incident/575789 Thu, 22 May 2025 15:56:46 -0000 https://status.devrev.ai/incident/575789#5187296b2eb345d0334b9b977bd3bb7e893785f2a5929ec12327e9a3edc445bf Incident We are currently experiencing an issue that is preventing some customers from successfully creating timeline entries. Our team is aware of the problem and is actively working on a resolution. We will provide updates as soon as we have more information. Thank you for your patience during this time. https://status.devrev.ai/incident/575738 Thu, 22 May 2025 05:36:38 -0000 https://status.devrev.ai/incident/575738#cb24a699e2a0133b51f0fb8d73673ef8fd936da19219344391332fb4b010d2e9 Incident We are currently experiencing issues with message synchronization in the Slack app. Some users may notice delays or missing messages. Our team is actively working to resolve this issue and we will provide updates within the next few hours. Thank you for your patience as we work to restore full functionality. https://status.devrev.ai/incident/566004 Thu, 15 May 2025 13:23:00 -0000 https://status.devrev.ai/incident/566004#c873cb4680529993e01aacc46f62da9353ff410b50df4f0d645ad9f794ce036e Incident We're pleased to inform you that the issue affecting the ability to update ticket attributes has been successfully resolved. Our team identified the root cause and applied a fix to restore full functionality. We apologize for any inconvenience this may have caused and sincerely appreciate your patience and understanding while we worked to resolve the matter. Preventive measures are being taken to avoid similar issues in the future. https://status.devrev.ai/incident/566004 Thu, 15 May 2025 11:07:00 -0000 https://status.devrev.ai/incident/566004#684f6558b7d38e2111f187a51a98c54fa2ca01d75d36592c72d757f4c6503cc4 Incident We are currently experiencing an issue with updating attributes on tickets, which may affect your ability to make changes. Our team is actively working to resolve this as quickly as possible. We will provide an update within the next few hours. Thank you for your patience and understanding. https://status.devrev.ai/incident/563541 Tue, 13 May 2025 11:30:00 -0000 https://status.devrev.ai/incident/563541#faf3fadfda3bd0d87af0374bfb34a47decb4cd9f4702f75f6322505fe7eb7f24 Incident We are pleased to inform you that the issue affecting the processing of requests, which impacted access to certain features, has been successfully resolved. Our team identified the root cause and implemented a fix to restore full functionality. We apologize for any inconvenience this may have caused and appreciate your patience and understanding while we worked to resolve the issue. Rest assured, we are taking steps to prevent similar occurrences in the future. https://status.devrev.ai/incident/563541 Tue, 13 May 2025 09:56:00 -0000 https://status.devrev.ai/incident/563541#883c21da99588fc50d716d8aaa95b5b2efebedabb60d14500dcf038f7c85b402 Incident We are currently encountering delays in processing requests, which might impact your access to certain features. Our team is actively working to resolve the issue, and we will provide updates within the next hour. Thank you for your patience as we strive to restore full functionality. https://status.devrev.ai/incident/551910 Fri, 25 Apr 2025 22:32:00 -0000 https://status.devrev.ai/incident/551910#f32fdc635cd2fd28355af6a1d16879cee51b04192d87972ac3643529efd0ccd8 Incident Our platform is healthy again. Notifications and updates have been re-enabled. We apologize for the inconvenience, and thank you for your patience. https://status.devrev.ai/incident/551910 Fri, 25 Apr 2025 21:46:00 -0000 https://status.devrev.ai/incident/551910#00b82cccc86bf55be9e99a2c4c92007a7f77fb72947d1504e132093db6396336 Incident The DevRev team has worked to get the platform back in service. Updates & notifications on the application are still degraded, but we are working to get them back online. Thank you for your patience. https://status.devrev.ai/incident/551910 Fri, 25 Apr 2025 20:35:00 -0000 https://status.devrev.ai/incident/551910#c51d1c63c982aeef75184f409c503edd29cccfb90c1f2f8866c4f9f2e3676c51 Incident DevRev has identified an issue with the application platform-wide in the us-east-1 region and is actively working towards a fix. We apologize for any inconvenience! https://status.devrev.ai/incident/546899 Thu, 17 Apr 2025 17:49:05 -0000 https://status.devrev.ai/incident/546899#1415a62656f3f7e7f86336fd0202eb430f9145b23ccc78c064907a73b385f44f Incident We are pleased to inform you that the issue regarding open tickets becoming immutable in production has been successfully resolved. Our team has taken the necessary steps to restore full functionality to your ticketing system and fix the ones that were affected. https://status.devrev.ai/incident/546899 Thu, 17 Apr 2025 14:37:53 -0000 https://status.devrev.ai/incident/546899#7375a3856d0f502772b3597f96895706c3b1ba31a62f6688fd4507aa58605f8e Incident The team is working on the fix, and the services should resume to normal within an hour. https://status.devrev.ai/incident/546899 Thu, 17 Apr 2025 11:57:33 -0000 https://status.devrev.ai/incident/546899#aea7e06e3c4ec5570bfc86543f1e4f5272a29ca013064c8d9ac19eaf79a527d3 Incident We are currently experiencing an issue that affects the ability to modify/update open tickets in our production environment. This may impact your ability to update or resolve existing tickets. Our team is actively working to resolve this matter and we will provide updates within the next few hours. Thank you for your patience as we work to restore full functionality. https://status.devrev.ai/incident/543745 Thu, 10 Apr 2025 08:55:00 -0000 https://status.devrev.ai/incident/543745#c7e2092cd8523c472a590e66e66e0036ab796c8cf8f60f53583de25d0842db02 Incident The issue causing duplicate chat messages and unexpected ticket reopenings has been resolved. We sincerely apologize for the disruption this may have caused. Our team has implemented a fix and is monitoring to ensure continued stability. Thank you for your patience and understanding. https://status.devrev.ai/incident/543745 Thu, 10 Apr 2025 07:15:00 -0000 https://status.devrev.ai/incident/543745#50bfc6f4dc681b5a2f440df43e9113f4b5450f2b6b0b4c8bfbf485a8bef0f70f Incident We are currently experiencing problems with duplicate chat messages and some tickets being reopened unexpectedly. This may affect your communication and ticket management experience. Our team is actively working to resolve these issues and will provide updates within the next few hours. Thank you for your patience as we work to improve your experience. https://status.devrev.ai/incident/539127 Thu, 03 Apr 2025 06:09:00 -0000 https://status.devrev.ai/incident/539127#49b101909dd136e8c6a41aefeab442bd04293ff9727d04babc8fc36d88ba10cb Incident We are pleased to inform you that the issue with the broken invite flow has been successfully resolved. Our team identified the problem and implemented a hotfix to restore the functionality. https://status.devrev.ai/incident/539127 Wed, 02 Apr 2025 18:30:00 -0000 https://status.devrev.ai/incident/539127#4942f9c0ec84f5e56dc6e7f75fcfafa5f1d53e9db2752e794a103cdf468e1ce0 Incident We are currently experiencing an issue with our invitation process, which may affect your ability to send or receive invites. Our team is actively working to resolve this matter and we will provide updates within the next few hours. Thank you for your patience as we work to restore full functionality. https://status.devrev.ai/incident/528716 Sat, 15 Mar 2025 17:33:01 -0000 https://status.devrev.ai/incident/528716#4dbce02e444b27e4ea5a175485c38b9d1dc927fd476df64956a988ae492ed851 Incident We are pleased to inform you that the Session Recording service issue has been successfully resolved. All functionalities are now operating as expected. https://status.devrev.ai/incident/528716 Sat, 15 Mar 2025 15:34:52 -0000 https://status.devrev.ai/incident/528716#f1a9ab22a18fcb9bfd6a550b429e0858089a7f4955450bf3517c3a99c7fce924 Incident We are currently experiencing an issue with our Session Recordings service due to a problem with the CDN link. This may affect your web session recordings. Our team is actively working to resolve the issue. Thank you for your patience as we work to restore full functionality. https://status.devrev.ai/incident/522412 Wed, 05 Mar 2025 08:01:29 -0000 https://status.devrev.ai/incident/522412#c5c50e95ffb1a908c7e3b43267162fff30389c5d1f6a2e1f1d3618bcd96c02e3 Incident We are pleased to inform you that all the workflow runs (except for ones with customer facing actions) have been replayed. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. We are confident that our service is now stable and operating smoothly. If you experience any lingering issues, please do not hesitate to reach out to us for assistance. Thank you for your continued support! https://status.devrev.ai/incident/522412 Tue, 04 Mar 2025 06:36:00 -0000 https://status.devrev.ai/incident/522412#9c48bd824c3e3bd458b84ee5a80fc673055f5662f22244a82cc79ea66ac11644 Incident We are pleased to inform you that the issue with workflow runs in old workflows has been successfully resolved. Our team identified the problem and new workflows are running fine. Team is working on replaying old events for failed workflow runs. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. We are confident that our service is now stable and operating smoothly. If you experience any lingering issues, please do not hesitate to reach out to us for assistance. Thank you for your continued support! https://status.devrev.ai/incident/522412 Mon, 03 Mar 2025 21:53:00 -0000 https://status.devrev.ai/incident/522412#9e40f582862a41acf13556c195c51ae05892f8123ebaea5e66ef3ce4e32c356d Incident We are currently experiencing an issue affecting the execution of old workflows. This may result in delays or failures in processing for some customers. Our team is actively working to resolve the situation and will provide updates within the next few hours. Thank you for your patience as we address this matter. https://status.devrev.ai/incident/519806 Thu, 27 Feb 2025 14:36:00 -0000 https://status.devrev.ai/incident/519806#512b532b0356ff3ab7f9f03dab851b3da3cfc8abe70884d282b59c8cdcb5eb08 Incident We are pleased to inform you that the issue with Slack being down and the Slack to Devrev integration not functioning has been resolved. We appreciate your patience and apologize for any disruption this may have caused. https://status.devrev.ai/incident/519806 Wed, 26 Feb 2025 15:30:00 -0000 https://status.devrev.ai/incident/519806#747b9a38d221bb105c5d4148404617546e33907360170f911e705330d8b0275e Incident We are currently facing a disruption with our Slack service that is affecting the Slack to DevRev integration. Our team is actively monitoring Slack's progress on the fix and will provide updates as soon as possible. Thank you for your patience during this time. https://status.devrev.ai/incident/519416 Wed, 26 Feb 2025 15:25:00 -0000 https://status.devrev.ai/incident/519416#9133b3c649cdd9310e498e9b3847f366b29350aa624675749bf942fab92c1673 Incident We are happy to report that the event processing lag and automation issues have been successfully resolved. Our team found the root cause of the delays and made the necessary adjustments to restore normal operations. All pending events have been processed successfully, and no data was lost during the incident. https://status.devrev.ai/incident/519416 Wed, 26 Feb 2025 13:42:00 -0000 https://status.devrev.ai/incident/519416#8a45f2addb3ec65d4e61484af57124b1deeccab135ab781132bfa650f2a7b0d0 Incident We are currently experiencing delays in event processing, which may affect some automated functions. Our team is actively working to resolve this issue and we will provide updates within the next few hours. We appreciate your patience and understanding as we work to restore full functionality. https://status.devrev.ai/incident/512865 Fri, 14 Feb 2025 16:10:44 -0000 https://status.devrev.ai/incident/512865#b4a666f09b130118779cb58892fcc12dfa717587a7eb90667c8e1fdc81609df3 Incident We are pleased to inform you that the issue regarding the inability to switch between workspaces on the portal has been resolved. Our team identified the problem and implemented the necessary adjustments to restore full functionality.