The issue causing duplicate chat messages and unexpected ticket reopenings has been resolved. We sincerely apologize for the disruption this may have caused.
Our team has implemented a fix and is monitoring to ensure continued stability. Thank you for your patience and understanding.

We are currently experiencing problems with duplicate chat messages and some tickets being reopened unexpectedly. This may affect your communication and ticket management experience. Our team is actively working to resolve these issues and will provide updates within the next few hours. Thank you for your patience as we work to improve your experience.