Previous incidents

We are pleased to inform you that the issue of users being unexpectedly logged out has been resolved. This incident was caused by a temporary glitch in our system, which has now been addressed.

We are pleased to inform you that the issue regarding the Email Monitoring Service has been successfully resolved, and the necessary actions have been taken to ensure that the service is fully operational. As part of the resolution, we have backfilled the delivery, bounce, and complaint statuses for all emails, with the exception of those sent between November 9, 2:30 AM and 6:00 AM UTC. We apologize for any inconvenience this may have caused and appreciate your patience throughout this proce...

We are pleased to inform you that the issue regarding slowness in the App performance has been successfully resolved. We identified the root cause and implemented necessary optimizations to improve the speed and responsiveness of the application. We apologize for any inconvenience this may have caused and appreciate your patience throughout this process. If you have further issues or any further concerns, feel free to contact us. Thank you for your cooperation.

We are pleased to inform you that the issue regarding missing indicator grouping for child and parent issues in Vistas has been successfully resolved. We have taken the necessary actions to address this matter. We apologize for any inconvenience this may have caused and appreciate your patience and understanding. Moving forward, you can expect the service to be stable. Should you encounter any lingering issues, please do not hesitate to reach out to us. Thank you for your cooperation.

We are pleased to inform you that the issue with the unresponsive UI has been successfully resolved. We took immediate actions to address the issue and ensure the stability of the service. We apologize for any inconvenience this may have caused and appreciate your patience and understanding. Moving forward, you can expect the service to be stable. Should you encounter any lingering issues, please don't hesitate to reach out to us. Thank you for your cooperation.

We are pleased to inform you that the issue regarding long delays in the app has been resolved. Our team identified the cause of the delays and implemented the necessary adjustments to restore optimal performance.

We are pleased to inform you that the issue with the conversation group by view not showing group keys has been successfully resolved. We have taken the necessary actions to address this issue and ensure the stability of the service moving forward. We apologize for any inconvenience this may have caused and appreciate your patience. Please don't hesitate to reach out if you encounter any further issues. Thank you for your understanding.

The underlying issue has been fixed and the service is now stable. We apologize for any inconvenience this may have caused and appreciate your patience. Rest assured, the service is now stable, but please don't hesitate to contact us if you encounter any further issues. Thank you for your understanding.