Previous incidents

October 2024
No incidents reported
September 2024
Sep 26, 2024
1 incident

Disruption in Airdrop Sync from External Systems to DevRev

Degraded

Resolved Sep 26 at 05:31pm UTC

The Airdrop imports have regained functionality and successfully import data from external systems. We have identified AWS load balancing issues as the root cause for the failing syncs. The issue has been resolved at 17:31 UTC and syncs have continued running successfully since then.

1 previous update

Sep 13, 2024
1 incident

Loading issues with customer Support portal

Downtime

Resolved Sep 13 at 06:00am UTC

We experienced loading issues with DevRev's customer Support portal (https://support.devrev.ai/devrev)
The Outage persisted from 11.00AM till 11.30AM IST.
The services are now restored and customer support portal is up and running again.
We apologize for any inconvenience caused during the above timeframe

1 previous update

Sep 11, 2024
1 incident

Absence of Linked Conversation Tab in Side Panels Including Tickets and Oppor...

Degraded

Resolved Sep 13 at 05:15am UTC

The linked conversations tab has been successfully restored and is now fully visible across all side panels, including those for tickets and opportunities

1 previous update

August 2024
No incidents reported