Previous incidents
Unexpected Logouts Affecting Users
Resolved Nov 20 at 07:55am UTC
We are pleased to inform you that the issue of users being unexpectedly logged out has been resolved. This incident was caused by a temporary glitch in our system, which has now been addressed.
1 previous update
Email Monitoring Service Interruption
Resolved Nov 13 at 06:00am UTC
We are pleased to inform you that the issue regarding the Email Monitoring Service has been successfully resolved, and the necessary actions have been taken to ensure that the service is fully operational. As part of the resolution, we have backfilled the delivery, bounce, and complaint statuses for all emails, with the exception of those sent between November 9, 2:30 AM and 6:00 AM UTC. We apologize for any inconvenience this may have caused and appreciate your patience throughout this proce...
1 previous update
Application slowness and performance degradation
Resolved Nov 08 at 09:30am UTC
We are pleased to inform you that the issue regarding slowness in the App performance has been successfully resolved. We identified the root cause and implemented necessary optimizations to improve the speed and responsiveness of the application. We apologize for any inconvenience this may have caused and appreciate your patience throughout this process. If you have further issues or any further concerns, feel free to contact us. Thank you for your cooperation.
2 previous updates
Issue with Viewing Indicator Groupings
Resolved Nov 06 at 04:46pm UTC
We are pleased to inform you that the issue regarding missing indicator grouping for child and parent issues in Vistas has been successfully resolved. We have taken the necessary actions to address this matter. We apologize for any inconvenience this may have caused and appreciate your patience and understanding. Moving forward, you can expect the service to be stable. Should you encounter any lingering issues, please do not hesitate to reach out to us. Thank you for your cooperation.
1 previous update
Experiencing lag on DevRev web UI
Resolved Oct 30 at 01:13pm UTC
We are pleased to inform you that the issue with the unresponsive UI has been successfully resolved. We took immediate actions to address the issue and ensure the stability of the service. We apologize for any inconvenience this may have caused and appreciate your patience and understanding. Moving forward, you can expect the service to be stable. Should you encounter any lingering issues, please don't hesitate to reach out to us. Thank you for your cooperation.
1 previous update
App Performance Delays
Resolved Oct 24 at 10:27pm UTC
We are pleased to inform you that the issue regarding long delays in the app has been resolved. Our team identified the cause of the delays and implemented the necessary adjustments to restore optimal performance.
1 previous update
Few group keys in conversation group by view not rendered
Resolved Oct 23 at 10:14am UTC
We are pleased to inform you that the issue with the conversation group by view not showing group keys has been successfully resolved. We have taken the necessary actions to address this issue and ensure the stability of the service moving forward. We apologize for any inconvenience this may have caused and appreciate your patience. Please don't hesitate to reach out if you encounter any further issues. Thank you for your understanding.
1 previous update
Issue with Accessing Devrev App
Resolved Oct 22 at 07:54am UTC
The underlying issue has been fixed and the service is now stable. We apologize for any inconvenience this may have caused and appreciate your patience. Rest assured, the service is now stable, but please don't hesitate to contact us if you encounter any further issues. Thank you for your understanding.
1 previous update