Previous incidents

April 2025
Apr 25, 2025
1 incident

Application is experiencing an issue.

Downtime

Resolved Apr 25 at 10:32pm UTC

Our platform is healthy again. Notifications and updates have been re-enabled.

We apologize for the inconvenience, and thank you for your patience.

2 previous updates

Apr 17, 2025
1 incident

Issue with Updating Open Tickets in Production

Degraded

Resolved Apr 17 at 05:49pm UTC

We are pleased to inform you that the issue regarding open tickets becoming immutable in production has been successfully resolved. Our team has taken the necessary steps to restore full functionality to your ticketing system and fix the ones that were affected.

2 previous updates

Apr 10, 2025
1 incident

Issues with Chat Messages and Reopening Issue

Degraded

Resolved Apr 10 at 08:55am UTC

The issue causing duplicate chat messages and unexpected ticket reopenings has been resolved. We sincerely apologize for the disruption this may have caused.
Our team has implemented a fix and is monitoring to ensure continued stability. Thank you for your patience and understanding.

1 previous update

Apr 02, 2025
1 incident

Issue with Invitation Process

Degraded

Resolved Apr 03 at 06:09am UTC

We are pleased to inform you that the issue with the broken invite flow has been successfully resolved. Our team identified the problem and implemented a hotfix to restore the functionality.

1 previous update

March 2025
Mar 15, 2025
1 incident

Session Recordings Service Disruption

Degraded

Resolved Mar 15 at 05:33pm UTC

We are pleased to inform you that the Session Recording service issue has been successfully resolved. All functionalities are now operating as expected.

1 previous update

Mar 03, 2025
1 incident

Disruption in Old Workflow Runs

Degraded

Resolved Mar 05 at 08:01am UTC

We are pleased to inform you that all the workflow runs (except for ones with customer facing actions) have been replayed. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. We are confident that our service is now stable and operating smoothly. If you experience any lingering issues, please do not hesitate to reach out to us for assistance. Thank you for your continued support!

2 previous updates

February 2025
Feb 26, 2025
2 incidents

Slack Service Disruption Affecting Integrations

Degraded

Resolved Feb 27 at 02:36pm UTC

We are pleased to inform you that the issue with Slack being down and the Slack to Devrev integration not functioning has been resolved. We appreciate your patience and apologize for any disruption this may have caused.

1 previous update

Delay in Event Processing

Degraded

Resolved Feb 26 at 03:25pm UTC

We are happy to report that the event processing lag and automation issues have been successfully resolved. Our team found the root cause of the delays and made the necessary adjustments to restore normal operations. All pending events have been processed successfully, and no data was lost during the incident.

1 previous update

Feb 14, 2025
1 incident

Issues Switching Between Workspaces on Portal

Degraded

Resolved Feb 14 at 04:10pm UTC

We are pleased to inform you that the issue regarding the inability to switch between workspaces on the portal has been resolved. Our team identified the problem and implemented the necessary adjustments to restore full functionality.

1 previous update

Feb 10, 2025
1 incident

The DevRev App is down

Downtime

Resolved Feb 10 at 06:00pm UTC

We are pleased to inform you that the technical issue affecting our application has been resolved, and the service is now fully operational. Our engineering team has addressed the problem, and we are closely monitoring the system to ensure continued stability. We sincerely apologize for any inconvenience this disruption may have caused and appreciate your patience and understanding during this time.

Thank you for your continued support.

1 previous update

Feb 05, 2025
2 incidents

Issue with Sending Messages via WhatsApp Snap-in

Degraded

Resolved Feb 05 at 02:05pm UTC

We are pleased to inform you that the issue with the WhatsApp Snap-in failing to send messages in DevRev has been resolved.

2 previous updates

Severity Field Unavailable on Incident Sidepanel

Degraded

Resolved Feb 05 at 10:09am UTC

We are pleased to inform you that the issue regarding the unavailability of the Severity Field on the Incident Object has been resolved. Our team identified the problem and implemented the necessary changes to restore this functionality.

1 previous update