This issue is now resolved. Recent tickets in the India region have fully synced into the reporting data, and dashboards, widgets, and analytics are now displaying complete and accurate ticket counts. As noted, no tickets were ever lost — your data remained safe throughout. Thank you for your patience.

Some customers in our India region may not see all their tickets in dashboards and analytics. Recent tickets have not synced into the reporting data, so any dashboard or widget showing ticket data may display fewer tickets than you actually have. Your data is safe — no tickets have been lost. We have identified the cause and are working on a fix. We're sorry for the inconvenience and appreciate your patience.