Previous incidents

We are pleased to inform you that the issue has been successfully resolved. We apologize for any inconvenience this may have caused and appreciate your patience and understanding as we worked to fix the problem. Rest assured, the service is now stable and functioning as intended. If you experience any further issues or have concerns, please do not hesitate to contact us.

We are pleased to inform you that the S3 access issue in the us-east-1 region has been resolved. The problem was caused by a temporary access restriction, which has now been addressed. We apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, our services are stable and functioning normally. If you experience any further issues or have questions, please don't hesitate to contact us.

We are pleased to inform you that the issue with the Dynamo CDC Connector has been resolved. The connector was temporarily unavailable, but our team has taken the necessary steps to restore its functionality. We apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, the service is now stable and operating normally. If you experience any further issues or have questions, please don't hesitate to contact us. Thank you ...

We are pleased to inform you that the issue with the Schema Registry Connector has been resolved. The problem was caused by message size limits that temporarily affected the connector's operation. Our team has taken the necessary steps to address this, and the service is now stable and functioning normally. We apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, we are committed to maintaining a reliable service. I...

After extensive review, we have published the RCA regarding this incident.

https://app.devrev.ai/devrev/settings/knowledge-base/articles/ART-31901

Please reach out to support if you have any questions. Thank you for your patience while we did a deep dive on these lessons to ensure these incidents do not occur again.

We are pleased to inform you that the recent outage affecting DevRev services has been fully resolved. The issue, which temporarily impacted system availability, has been addressed. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Thank you for your continued trust.

We are pleased to inform you that the reported issue has now been resolved. The concern you experienced has been thoroughly reviewed and addressed by our team. We apologize for any inconvenience this may have caused and appreciate your patience and understanding throughout the process. Rest assured, our service is now stable and functioning as expected. If you continue to experience any issues or have further questions, please don't hesitate to reach out to us. Thank you for being a valued cu...

We are pleased to report that the changes applied are working as expected and AirSyncs are operating normally.

We are pleased to announce we have not had any recurrence of these issues since 6:40 PM UTC and we have observed the impacted customers sending outbound emails successfully.

We are pleased to inform you that the recent unresponsiveness issue has been fully resolved. The underlying cause has been identified and addressed to restore normal service operation. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, our team has taken steps to ensure the stability of the service moving forward. If you experience any further issues or have questions, please do not hesitate to conta...

We have identified the root cause and have applied the fix. We are seeing many orgs have recovered but some are still processing through. Thank you for your patience as we continue to ensure all orgs have recovered properly.