We are pleased to inform you that the issue regarding open tickets becoming immutable in production has been successfully resolved. Our team has taken the necessary steps to restore full functionality to your ticketing system and fix the ones that were affected.

The team is working on the fix, and the services should resume to normal within an hour.

We are currently experiencing an issue that affects the ability to modify/update open tickets in our production environment. This may impact your ability to update or resolve existing tickets. Our team is actively working to resolve this matter and we will provide updates within the next few hours. Thank you for your patience as we work to restore full functionality.