We're pleased to inform you that the issue affecting ticket ID display in conversations has been fully resolved. The root cause was identified as an access-related problem with tickets converted from conversations. Our team has implemented the necessary fixes to restore normal functionality. We apologize for any inconvenience this may have caused and appreciate your patience during this time. The service is now stable, and no further issues are expected. If you encounter any related problems or have questions, please contact our support team.

We are currently experiencing a temporary issue where tickets created via the PLuG (chat) widget are not displaying within the widget interface. However, these tickets are being successfully created and can be viewed from the Support portal. Our team is actively working to resolve the problem and will provide updates as soon as possible. Thank you for your patience.