Previous incidents

The issue affecting Agents and Workflows has been resolved. Some customers were unable to use these features as expected. We’ve addressed the issue and confirmed that service has recovered. We apologize for the inconvenience and thank you for your patience and understanding. We’re monitoring the service to help ensure it remains stable. If you continue to experience any issues, please reach out to our support team.

The outage affecting DevRev and Computer in the Japan region has been resolved. Customers should now be able to access their organizations and use Computer normally. We apologize for the disruption and appreciate your patience. If you continue to experience issues, please contact our support team.

The delay in processing timeline comments and events has been resolved, and all delayed events have now been processed. SLA/OLA tracking, workflows triggered by timeline activity, and dashboards that use timeline data are back to normal. No data was lost.\
We're sorry for the disruption this caused, and thank you for your patience.

We apologise for the disruption. The issue has been resolved, and incoming emails are now processing normally. All pending emails have been processed, and email-based conversations and tickets are functioning as expected.

The issue affecting computer access through the web and Slack has been resolved. We’re sorry for the inconvenience and appreciate your patience and understanding while we addressed it. We’ve taken steps to restore service and are confident it is stable. If you continue to experience any issues, please reach out to our support team.

The issue affecting DevRev performance and preventing ticket recipient addresses from loading has been resolved. Service is stable, and normal functionality has been restored. We apologize for the disruption and appreciate your patience. If you continue to experience any issues, please contact our support team.

We are pleased to inform you that the recent connectivity issues have been fully resolved. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. If you experience any further issues, please do not hesitate to contact us.

We are pleased to inform you that the issue impacting the ability to download agent traces through the web application has been resolved. Downloads are now functioning normally. Thank you for your patience.

The issue causing delays in search results in the US East (N. Virginia) region has been resolved. Newly added or updated information now appears in search results as expected. We apologize for the inconvenience and thank you for your patience while we worked to resolve the issue.

This incident has been resolved. Background event processing in our US East region is back to normal, and all delayed workflows and updates have been processed. No data was lost.\
We'll share a detailed root cause analysis soon. We're sorry for the disruption and thank you for your patience.

We are pleased to inform you that the recent issue with the CDC Kafka Connect task has been successfully resolved. The problem involved a temporary disruption in the data synchronization process, which has now been addressed through our standard procedures. We apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, the service is now stable and functioning as expected. If you experience any further issues or have ques...

The performance and availability issues affecting customers in the India region have been resolved. Services are operating normally, and customer access has been restored.

We’re continuing to monitor our services, we apologize for the disruption and thank you for your patience.