Previous incidents

The platform performance issue has been resolved, and services are operating normally. Email messages, navigation, and other platform interactions should now be functioning as expected.\
We apologize for the disruption and appreciate your patience and understanding while we worked to resolve the issue. Thank you for your patience!

The issue affecting the web app and Computer for users in the US-East region has been mitigated. All systems are operating normally, and users should no longer experience errors or degraded functionality.\
Our team will continue to monitor performance to ensure ongoing stability. Thank you for your patience, and we apologize for the inconvenience.

We have resolved the incident affecting API performance in the India (Mumbai) region. Our engineering team identified and mitigated the root cause, and all systems are now operating normally. We apologize for the disruption and appreciate your patience.

We have resolved the incident affecting API performance in the India (Mumbai) region. Our engineering team identified and mitigated the root cause, and all systems are now operating normally. We apologize for the disruption and appreciate your patience.

We have resolved the issue affecting dataset queries within Computer. Our engineering team has deployed a fix to restore complete answer availability, and all affected datasets are now functioning normally. We apologize for the inconvenience and appreciate your patience while we resolved this.

We are pleased to inform you that the recent issue involving search indexing delays for newly created or updated records in the US region has been successfully resolved. The underlying cause was identified and addressed promptly, ensuring that search functionality is now operating normally and all recent records are appearing in search results as expected. We apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, our...

We're pleased to confirm that the processing delays affecting the AP-South-1 region have been fully resolved.\
Earlier, some workflows may not have executed on time, webhook deliveries may have been delayed, and ticket SLA timers may have been impacted. Our team has identified and addressed the underlying cause, and all affected services have been restored to normal performance. The service is now stable and operating as expected.

The issue affecting workflows in the US-East-1 region has now been mitigated. Affected workflows are functioning normally again. We are continuing to monitor to ensure stability. We apologize for any inconvenience caused.

We are pleased to inform you that the issue affecting our outbound email service has been resolved, and ticket replies, one-time passcodes (OTPs), and notifications are now being delivered normally. Thank you for your patience.

Performance in us-east-1 has returned to normal. We've confirmed services are operating as expected. Thank you for your patience, and we apologize for any inconvenience caused.

Performance in ap-south-1 has returned to normal, and the issue affecting some users has been fully resolved. We've confirmed services are operating as expected. Thank you for your patience, and we apologize for any inconvenience caused.

This incident is now resolved. After a period of monitoring, login and connectivity are fully stable and operating normally. The issue was caused by a problem with a third-party authentication provider, which has since been fully restored.

We apologize for the inconvenience this may have caused and thank you for your patience throughout.

We are pleased to inform you that the issue impacting the WhatsApp integration has been resolved. We apologize for the disruption and thank you for your patience.

We are pleased to inform you that the recent issue affecting all regions has been fully resolved. \
Our team has taken the necessary steps to restore stability and ensure smooth operation moving forward. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, the service is now stable, and we are committed to providing you with reliable support. If you experience any further issues, please do not hesitate...

We are pleased to inform you that the backlog has been drained and all async workloads are back to normal

We are pleased to inform you that the issue has been fully resolved. The problem was related to a technical glitch that has now been addressed by our team. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, the services are now stable and functioning as expected. If you experience any further issues or have questions, please do not hesitate to reach out to our support team. Thank you for your continu...

We are pleased to inform you that the recent email delivery issue affecting AP-South has been successfully resolved. The delays and slow application performance you experienced have been addressed, and our services are now stable. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, we are committed to maintaining reliable service moving forward. If you continue to experience any issues, please do not ...

The maintenance work has concluded and the performance issues experienced in the ap-south-1 (Mumbai region) have been fully resolved. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time.

We are pleased to inform you that the issue has been resolved. Access to Computer on web and mobile apps is fully restored, and all services are operating normally. We apologize for the disruption and thank you for your patience.

We are pleased to inform you that the recent latency issues have been resolved. We sincerely apologise for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, our services are now stable and functioning as intended. If you experience any further issues or have questions, please do not hesitate to contact our support team. Thank you for your continued trust.

We are pleased to inform you that the recent outage affecting the ap-south-1 region, has been fully resolved. We sincerely apologise for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, our services are now stable and functioning as expected.

This issue is now resolved. Recent tickets in the India region have fully synced into the reporting data, and dashboards, widgets, and analytics are now displaying complete and accurate ticket counts. As noted, no tickets were ever lost — your data remained safe throughout. Thank you for your patience.

This issue is now resolved. Workflows, event updates, SLAs, snap-ins, and webhook callbacks are processing normally, and the backlog has fully cleared. Thank you for your patience.

We are pleased to inform you that the issue affecting multiple DevRev APIs has been resolved. The service experienced downtime caused by an unexpected resource overload, but our team has taken the necessary steps to restore normal operation. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, the service is now stable and functioning as expected. If you continue to experience any issues or have concer...

We are pleased to inform you that the recent issue causing the app and computer to become unresponsive has been successfully resolved. Our team identified and addressed the underlying cause to restore normal operation. We apologize for any inconvenience this may have caused and appreciate your patience and understanding during the process. Rest assured, the service is now stable and functioning as expected. If you experience any further issues or have concerns, please do not hesitate to conta...