Previous incidents

We are pleased to inform you that the issue with the unresponsive UI has been successfully resolved. We took immediate actions to address the issue and ensure the stability of the service. We apologize for any inconvenience this may have caused and appreciate your patience and understanding. Moving forward, you can expect the service to be stable. Should you encounter any lingering issues, please don't hesitate to reach out to us. Thank you for your cooperation.

We are pleased to inform you that the issue regarding long delays in the app has been resolved. Our team identified the cause of the delays and implemented the necessary adjustments to restore optimal performance.

We are pleased to inform you that the issue with the conversation group by view not showing group keys has been successfully resolved. We have taken the necessary actions to address this issue and ensure the stability of the service moving forward. We apologize for any inconvenience this may have caused and appreciate your patience. Please don't hesitate to reach out if you encounter any further issues. Thank you for your understanding.

The underlying issue has been fixed and the service is now stable. We apologize for any inconvenience this may have caused and appreciate your patience. Rest assured, the service is now stable, but please don't hesitate to contact us if you encounter any further issues. Thank you for your understanding.

The Airdrop imports have regained functionality and successfully import data from external systems. We have identified AWS load balancing issues as the root cause for the failing syncs. The issue has been resolved at 17:31 UTC and syncs have continued running successfully since then.

We experienced loading issues with DevRev's customer Support portal (https://support.devrev.ai/devrev)
The Outage persisted from 11.00AM till 11.30AM IST.
The services are now restored and customer support portal is up and running again.
We apologize for any inconvenience caused during the above timeframe

The linked conversations tab has been successfully restored and is now fully visible across all side panels, including those for tickets and opportunities