Previous incidents

We are pleased to inform you that the issue causing delays in our webhooks and events platform has been resolved. Our team identified the root cause and implemented the necessary measures to restore timely event delivery to webhook listeners.

We are pleased to inform you that the issue with customers not receiving OTPs when logging into app.devrev.ai has been resolved. Our team identified the problem and implemented the necessary changes to ensure that OTPs are now being delivered successfully.

We are pleased to inform you that the issue regarding the mismatch of Vista report data has been resolved. Our team identified the discrepancy and took the necessary steps to ensure that the data is now accurate and aligned with Vista.

We are pleased to inform you that the issue with the OpenAI API has been resolved. This incident involved unexpected failures that affected service availability for some users. Our team has worked diligently to identify and rectify the problem, ensuring that the API is now functioning smoothly.

We are pleased to inform you that the search functionality issue has been resolved. This incident affected the ability to perform searches on our platform, causing inconvenience for many users. The search indexing encountered problems and failed to index objects created after December 9, 2024, at 8:39 PM UTC. Our team has applied the necessary fixes to restore full functionality, and all objects have been successfully indexed. We apologize for any inconvenience this may have caused and apprec...

We are pleased to inform you that the issue of users being unexpectedly logged out has been resolved. This incident was caused by a temporary glitch in our system, which has now been addressed.

We are pleased to inform you that the issue regarding the Email Monitoring Service has been successfully resolved, and the necessary actions have been taken to ensure that the service is fully operational. As part of the resolution, we have backfilled the delivery, bounce, and complaint statuses for all emails, with the exception of those sent between November 9, 2:30 AM and 6:00 AM UTC. We apologize for any inconvenience this may have caused and appreciate your patience throughout this proce...

We are pleased to inform you that the issue regarding slowness in the App performance has been successfully resolved. We identified the root cause and implemented necessary optimizations to improve the speed and responsiveness of the application. We apologize for any inconvenience this may have caused and appreciate your patience throughout this process. If you have further issues or any further concerns, feel free to contact us. Thank you for your cooperation.

We are pleased to inform you that the issue regarding missing indicator grouping for child and parent issues in Vistas has been successfully resolved. We have taken the necessary actions to address this matter. We apologize for any inconvenience this may have caused and appreciate your patience and understanding. Moving forward, you can expect the service to be stable. Should you encounter any lingering issues, please do not hesitate to reach out to us. Thank you for your cooperation.