Previous incidents

We are pleased to inform you that notification and webhook delivery is fully restored. The event backlog has been completely processed and delivery times are back to normal. No data was lost. We apologize for the inconvenience and thank you for your patience.

We are pleased to inform you that the recent AI surface response issue has been fully resolved. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, the service is now stable and functioning as expected. If you experience any further issues or have questions, please do not hesitate to reach out to our support team. Thank you for your continued trust.

We are pleased to inform you that the issue preventing Plug Chat from loading in demo organizations has been successfully resolved. The problem was related to a temporary service disruption, which has now been addressed. We apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, the service is now stable and functioning as expected. If you experience any further issues or have questions, please don't hesitate to reach...

The delays with our internal service have been fully resolved. Our team identified and addressed the underlying issue, and all services are now operating normally. We appreciate your patience during this time.

The issue causing failures in creating discussions from emails has been resolved. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. If you experience any further issues or have questions, please do not hesitate to contact our support team.

We are pleased to inform you that the issue with delays in SLA processing, notifications, and workflows for issue, ticket and conversation based events has been resolved. Note that though there were delays, no events were lost. We apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, the service is now stable and functioning as intended. If you experience any further issues or have questions, please don't hesitate t...

We are pleased to inform you that the issue with delays in SLA processing, notifications, and comment-based workflows has been resolved. Note that though there were delays, no events were lost. We apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, the service is now stable and functioning as intended. If you experience any further issues or have questions, please don't hesitate to reach out to our support team.

We are pleased to inform you that the issue with missing event timeline entries has been successfully resolved. The underlying cause has been addressed, and the system is now functioning as expected. We apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, our service is stable and reliable moving forward. If you experience any further issues or have questions, please don't hesitate to contact us.