Previous incidents
Slack App Message Sync Issues
Resolved May 22 at 06:11pm UTC
We are pleased to inform you that the message sync issues with the Slack app have been resolved. Our team identified the root cause of the problem and implemented the necessary changes to restore full functionality. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. We are confident that the service is now stable, and you should experience seamless message syncing moving forward. If you encounter any lingering iss...
1 previous update
Issue with Creating Timeline Entries
Resolved May 22 at 04:43pm UTC
We are pleased to inform you that the issue regarding the 500 Status Code Error when creating timeline entries has been resolved. Our team identified the root cause and implemented the necessary changes to restore full functionality.
1 previous update
Access denied error on updating ticket attributes
Resolved May 15 at 01:23pm UTC
We're pleased to inform you that the issue affecting the ability to update ticket attributes has been successfully resolved. Our team identified the root cause and applied a fix to restore full functionality.
We apologize for any inconvenience this may have caused and sincerely appreciate your patience and understanding while we worked to resolve the matter. Preventive measures are being taken to avoid similar issues in the future.
1 previous update
Intermittent Access Issues affecting Some users of the DevRev App
Resolved May 13 at 11:30am UTC
We are pleased to inform you that the issue affecting the processing of requests, which impacted access to certain features, has been successfully resolved. Our team identified the root cause and implemented a fix to restore full functionality.
We apologize for any inconvenience this may have caused and appreciate your patience and understanding while we worked to resolve the issue. Rest assured, we are taking steps to prevent similar occurrences in the future.
1 previous update