Previous incidents

The issue causing delays in processing timeline comments and event-based workflows has been fully resolved. All queued workflows have caught up, and execution times have returned to normal performance levels.

Our team will continue to monitor system performance to ensure stability. Thank you for your patience.

The issue causing the Computer desktop application to shut down automatically following a period of inactivity has been resolved.

We apologize for the disruption and appreciate your patience and understanding while we worked to resolve the issue.

The platform performance issue has been resolved, and services are operating normally. Email messages, navigation, and other platform interactions should now be functioning as expected.\
We apologize for the disruption and appreciate your patience and understanding while we worked to resolve the issue. Thank you for your patience!

The issue affecting the web app and Computer for users in the US-East region has been mitigated. All systems are operating normally, and users should no longer experience errors or degraded functionality.\
Our team will continue to monitor performance to ensure ongoing stability. Thank you for your patience, and we apologize for the inconvenience.

We have resolved the incident affecting API performance in the India (Mumbai) region. Our engineering team identified and mitigated the root cause, and all systems are now operating normally. We apologize for the disruption and appreciate your patience.

We have resolved the incident affecting API performance in the India (Mumbai) region. Our engineering team identified and mitigated the root cause, and all systems are now operating normally. We apologize for the disruption and appreciate your patience.

We have resolved the issue affecting dataset queries within Computer. Our engineering team has deployed a fix to restore complete answer availability, and all affected datasets are now functioning normally. We apologize for the inconvenience and appreciate your patience while we resolved this.

We are pleased to inform you that the recent issue involving search indexing delays for newly created or updated records in the US region has been successfully resolved. The underlying cause was identified and addressed promptly, ensuring that search functionality is now operating normally and all recent records are appearing in search results as expected. We apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, our...

We're pleased to confirm that the processing delays affecting the AP-South-1 region have been fully resolved.\
Earlier, some workflows may not have executed on time, webhook deliveries may have been delayed, and ticket SLA timers may have been impacted. Our team has identified and addressed the underlying cause, and all affected services have been restored to normal performance. The service is now stable and operating as expected.

The issue affecting workflows in the US-East-1 region has now been mitigated. Affected workflows are functioning normally again. We are continuing to monitor to ensure stability. We apologize for any inconvenience caused.

We are pleased to inform you that the issue affecting our outbound email service has been resolved, and ticket replies, one-time passcodes (OTPs), and notifications are now being delivered normally. Thank you for your patience.