Previous incidents

We are pleased to inform you that the recent outage affecting the ap-south-1 region, has been fully resolved. We sincerely apologise for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, our services are now stable and functioning as expected.

This issue is now resolved. Recent tickets in the India region have fully synced into the reporting data, and dashboards, widgets, and analytics are now displaying complete and accurate ticket counts. As noted, no tickets were ever lost — your data remained safe throughout. Thank you for your patience.

This issue is now resolved. Workflows, event updates, SLAs, snap-ins, and webhook callbacks are processing normally, and the backlog has fully cleared. Thank you for your patience.

We are pleased to inform you that the issue affecting multiple DevRev APIs has been resolved. The service experienced downtime caused by an unexpected resource overload, but our team has taken the necessary steps to restore normal operation. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, the service is now stable and functioning as expected. If you continue to experience any issues or have concer...

We are pleased to inform you that the recent issue causing the app and computer to become unresponsive has been successfully resolved. Our team identified and addressed the underlying cause to restore normal operation. We apologize for any inconvenience this may have caused and appreciate your patience and understanding during the process. Rest assured, the service is now stable and functioning as expected. If you experience any further issues or have concerns, please do not hesitate to conta...

We are pleased to inform you that the issue preventing users from Southern India region accessing the DevRev app has been resolved. The problem was identified and addressed promptly to restore normal access. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time.

We are pleased to inform you that the issue preventing views from loading has been resolved. Our team identified and addressed the underlying cause to restore normal service. We apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. The service is now stable, and you should experience no further issues. If you continue to encounter any problems, please don't hesitate to reach out to our support team. Thank you for being a valued c...

We are pleased to inform you that notification and webhook delivery is fully restored. The event backlog has been completely processed and delivery times are back to normal. No data was lost. We apologize for the inconvenience and thank you for your patience.

We are pleased to inform you that the recent AI surface response issue has been fully resolved. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, the service is now stable and functioning as expected. If you experience any further issues or have questions, please do not hesitate to reach out to our support team. Thank you for your continued trust.

We are pleased to inform you that the issue preventing Plug Chat from loading in demo organizations has been successfully resolved. The problem was related to a temporary service disruption, which has now been addressed. We apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, the service is now stable and functioning as expected. If you experience any further issues or have questions, please don't hesitate to reach...

The delays with our internal service have been fully resolved. Our team identified and addressed the underlying issue, and all services are now operating normally. We appreciate your patience during this time.