Previous incidents

We are pleased to inform you that the Redis EU region memory error issue has been successfully resolved. This incident involved temporary memory allocation problems that affected service stability. Our team has taken the necessary steps to address the root cause and ensure smooth operation. We apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, the service is now stable and functioning as expected. If you experien...

We are pleased to inform you that the issue with blank attachments in the AP South organization has been fully resolved. The problem was caused by a temporary system glitch, which has now been addressed. We apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, the service is now stable and functioning as expected. If you experience any further issues or have questions, please do not hesitate to contact us.

We are currently experiencing a temporary issue with the Identity service, which may affect some customers' ability to access the platform. Our team is actively working to resolve the problem and restore normal service. We appreciate your patience and will provide updates as soon as possible

We are seeing all services return to normal operating levels after applying the appropriate infrastructure changes. We will continue to monitor over the next few hours.

We are currently experiencing a temporary issue with the Identity service, which may affect some customers' ability to access the platform. Our team is actively working to resolve the problem and restore normal service. We appreciate your patience and will provide updates as soon as possible

We have confirmed that all services have returned to normal and are operating as expected. Thank you for your patience.

We are pleased to inform you that the previously reported issues regarding logging into our workspaces have been successfully mitigated.

We are pleased to inform you that the latency issues affecting timeline entries and cluster performance have been resolved. Our team identified and addressed the underlying cause to restore optimal service. We apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. The service is now stable and performing as expected. If you experience any further issues or have questions, please don't hesitate to reach out to our support team.

We are pleased to inform you that the send button issue affecting multiple organizations has been successfully resolved. The problem was identified and addressed promptly to restore normal functionality. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, our service is now stable and operating as expected. If you experience any further issues or have questions, please do not hesitate to reach out to ...

We are pleased to inform you that the recent issues affecting workflow triggers have been successfully resolved. The underlying problem that prevented workflows from activating has been addressed, and the system is now functioning normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, we are committed to providing a stable and reliable service moving forward. If you experience any further issue...

We are pleased to inform you that our service issue has been fully resolved. The recent downtime was caused by upstream errors, which have now been addressed. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, our service is stable and functioning normally. If you experience any further issues, please do not hesitate to contact us. Thank you for your continued trust.

We are pleased to inform you that the recent service outage has been fully resolved. The issue, which temporarily affected some of our services, has been addressed through our standard procedures to restore normal operation. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, our service is now stable and functioning as expected. If you experience any further issues or have questions, please do not he...

We are pleased to inform you that the recent delays and lag issues with the Workflow Trigger Node have been resolved. The underlying cause has been addressed, and our team has taken steps to ensure smoother performance moving forward. We apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, the service is now stable and functioning as expected. If you experience any further issues or have questions, please don't hes...

The AWS outage in the us-east-1 region has been resolved. Access to DevRev has been restored, and all services are now operating normally.

Good news! Everything is back up and running. The issues affecting issue creation, avatar loading, and email delivery have been fully resolved. Our team has confirmed all systems are operating normally. We'll be sharing full details about what happened and the steps we've taken in a follow-up post soon. Thanks so much for your patience while we worked on this!