Previous incidents

We are pleased to inform you that the issue with Slack being down and the Slack to Devrev integration not functioning has been resolved. We appreciate your patience and apologize for any disruption this may have caused.

We are happy to report that the event processing lag and automation issues have been successfully resolved. Our team found the root cause of the delays and made the necessary adjustments to restore normal operations. All pending events have been processed successfully, and no data was lost during the incident.

We are pleased to inform you that the issue regarding the inability to switch between workspaces on the portal has been resolved. Our team identified the problem and implemented the necessary adjustments to restore full functionality.

We are pleased to inform you that the technical issue affecting our application has been resolved, and the service is now fully operational. Our engineering team has addressed the problem, and we are closely monitoring the system to ensure continued stability. We sincerely apologize for any inconvenience this disruption may have caused and appreciate your patience and understanding during this time.

Thank you for your continued support.

We are pleased to inform you that the issue with the WhatsApp Snap-in failing to send messages in DevRev has been resolved.

We are pleased to inform you that the issue regarding the unavailability of the Severity Field on the Incident Object has been resolved. Our team identified the problem and implemented the necessary changes to restore this functionality.

We are pleased to inform you that the issue causing delays in our webhooks and events platform has been resolved. Our team identified the root cause and implemented the necessary measures to restore timely event delivery to webhook listeners.

We are pleased to inform you that the issue with customers not receiving OTPs when logging into app.devrev.ai has been resolved. Our team identified the problem and implemented the necessary changes to ensure that OTPs are now being delivered successfully.

We are pleased to inform you that the issue regarding the mismatch of Vista report data has been resolved. Our team identified the discrepancy and took the necessary steps to ensure that the data is now accurate and aligned with Vista.

We are pleased to inform you that the issue with the OpenAI API has been resolved. This incident involved unexpected failures that affected service availability for some users. Our team has worked diligently to identify and rectify the problem, ensuring that the API is now functioning smoothly.

We are pleased to inform you that the search functionality issue has been resolved. This incident affected the ability to perform searches on our platform, causing inconvenience for many users. The search indexing encountered problems and failed to index objects created after December 9, 2024, at 8:39 PM UTC. Our team has applied the necessary fixes to restore full functionality, and all objects have been successfully indexed. We apologize for any inconvenience this may have caused and apprec...