Previous incidents

We are pleased to inform you that the message sync issues with the Slack app have been resolved. Our team identified the root cause of the problem and implemented the necessary changes to restore full functionality. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. We are confident that the service is now stable, and you should experience seamless message syncing moving forward. If you encounter any lingering iss...

We are pleased to inform you that the issue regarding the 500 Status Code Error when creating timeline entries has been resolved. Our team identified the root cause and implemented the necessary changes to restore full functionality.

We're pleased to inform you that the issue affecting the ability to update ticket attributes has been successfully resolved. Our team identified the root cause and applied a fix to restore full functionality.

We apologize for any inconvenience this may have caused and sincerely appreciate your patience and understanding while we worked to resolve the matter. Preventive measures are being taken to avoid similar issues in the future.

We are pleased to inform you that the issue affecting the processing of requests, which impacted access to certain features, has been successfully resolved. Our team identified the root cause and implemented a fix to restore full functionality.

We apologize for any inconvenience this may have caused and appreciate your patience and understanding while we worked to resolve the issue. Rest assured, we are taking steps to prevent similar occurrences in the future.

Our platform is healthy again. Notifications and updates have been re-enabled.

We apologize for the inconvenience, and thank you for your patience.

We are pleased to inform you that the issue regarding open tickets becoming immutable in production has been successfully resolved. Our team has taken the necessary steps to restore full functionality to your ticketing system and fix the ones that were affected.

The issue causing duplicate chat messages and unexpected ticket reopenings has been resolved. We sincerely apologize for the disruption this may have caused.
Our team has implemented a fix and is monitoring to ensure continued stability. Thank you for your patience and understanding.

We are pleased to inform you that the issue with the broken invite flow has been successfully resolved. Our team identified the problem and implemented a hotfix to restore the functionality.

We are pleased to inform you that the Session Recording service issue has been successfully resolved. All functionalities are now operating as expected.

We are pleased to inform you that all the workflow runs (except for ones with customer facing actions) have been replayed. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. We are confident that our service is now stable and operating smoothly. If you experience any lingering issues, please do not hesitate to reach out to us for assistance. Thank you for your continued support!