Previous incidents

We are pleased to inform you that the issue with viewing tickets in the PLuG Widget has been successfully resolved. The problem was related to a temporary glitch that has now been addressed through our latest updates. We apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, the service is now stable and functioning as expected. If you experience any further issues or have questions, please don't hesitate to reach ou...

We are currently experiencing a temporary issue where tickets created via the PLuG (chat) widget are not displaying within the widget interface. However, these tickets are being successfully created and can be viewed from the Support portal. Our team is actively working to resolve the problem and will provide updates as soon as possible. Thank you for your patience.

We are pleased to inform you that the issue with linking GitHub accounts has been resolved. This incident was caused by a temporary break in our API, which affected the account linking process. Our team has worked diligently to restore functionality and ensure that the service is now operating smoothly.

We are pleased to inform you that the message sync issues with the Slack app have been resolved. Our team identified the root cause of the problem and implemented the necessary changes to restore full functionality. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. We are confident that the service is now stable, and you should experience seamless message syncing moving forward. If you encounter any lingering iss...

We are pleased to inform you that the issue regarding the 500 Status Code Error when creating timeline entries has been resolved. Our team identified the root cause and implemented the necessary changes to restore full functionality.

We're pleased to inform you that the issue affecting the ability to update ticket attributes has been successfully resolved. Our team identified the root cause and applied a fix to restore full functionality.

We apologize for any inconvenience this may have caused and sincerely appreciate your patience and understanding while we worked to resolve the matter. Preventive measures are being taken to avoid similar issues in the future.

We are pleased to inform you that the issue affecting the processing of requests, which impacted access to certain features, has been successfully resolved. Our team identified the root cause and implemented a fix to restore full functionality.

We apologize for any inconvenience this may have caused and appreciate your patience and understanding while we worked to resolve the issue. Rest assured, we are taking steps to prevent similar occurrences in the future.